Liscio's Italian Bakery

PM Customer Service Representative

Glassboro, New Jersey•Full-time

Company Overview:
For over 30 years, Liscio’s Bakery has been baking breads, rolls, pastries and cakes with unmatched quality and unbeatable flavor. In addition to our hearth-baked breads and rolls, we also provide a wide variety of desserts to restaurants, retail outlets, country clubs and the area’s best sandwich shops! Liscio’s Bakery is still a family-run business, and we still strive every day for the same quality, consistency and enthusiasm that was used to bake our very first loaf of bread.

About the role:
The Customer Service Representative (CSR) is responsible for providing effective customer services for all customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the company. The CSR is responsible for acting as a liaison between customers and companies by assisting with orders, account questions, billing, cancellations, errors, complaints and other queries. Candidates must also be willing to follow all established policy and safety guidelines in a drug-free workplace.

Schedule (Flexibility on Holidays and Weekends):

• FULL TIME.
• PM Shift
• 2:00 PM-8:00 PM
• WEEKENDS AND HOLIDAYS MANDATORY.

Position Requirements:

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns/errors/complaints/account questions/billing/cancellations, and other queries via phone, email and fax according to established department policies and procedures.
• Utilize computer technology to handle high call volumes.
• Works closely with the credit department to resolve credit disputes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with team members to meet and exceed customer service expectations.
• Must be eligible to work in the United States.
• Must be able to work a flexible schedule - 5 days a week including weekends and holidays.
• Must be able to work overtime on an as-needed basis per the Supervisor.
• Performs other duties as assigned by the Supervisor.

Work Environment:
This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, laminating machine, labeler and fax machines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All applications will be screened; those closely matching the job posting will be interviewed.

Liscio’s Italian Bakery, Inc. Provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as we as other protected groups.'

Communication method(s) used:

• Email.
• Phone.
• In person.

Work environment:

• Office.

Job Type: FULL TIME

Pay: $16.00 per hour.

Location: 600 ELLIS STREET, Glassboro, NJ 08028.

Job Type: Full-time.