Receptionist/SPIFF Coordinator

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2 years of experience in a receptionist, administrative, or sales support role.
• Experience with incentive program coordination or basic sales performance tracking is a plus.
• Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook) and basic data reporting tools.
• Exceptional interpersonal and communication skills, both verbal and written.
• Highly organized with strong attention to detail and the ability to multitask effectively.
• Ability to maintain confidentiality and handle sensitive information with integrity.
  
  

Primary Purpose:

Serve as the Receptionist and SPIFF Coordinator. This dual-role position is responsible for managing front-desk operations and acting as the central point of coordination for our sales incentive (SPIFF) programs. The ideal candidate is personable and efficient, with strong administrative and communication skills and a knack for maintaining structure and motivating sales support programs

Major Responsibilities:

Receptionist Duties:

• Greet and welcome visitors, clients, and staff in a courteous and professional manner.
• Manage incoming calls, direct calls appropriately, and handle basic inquiries.
• Maintain the appearance and organization of the front office, waiting area, and meeting room(s).
• Sort and distribute incoming mail and manage outgoing shipments.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Perform general administrative tasks such as data entry, filing, and ordering office supplies.
  
  

SPIFF Coordinator Duties:

• Serve as the primary contact for all SPIFF-related activities and communications.
• Design, implement, and monitor sales incentive programs in alignment with company goals.
• Track sales performance data and calculate incentive earnings in coordination with the sales and finance teams.
• Maintain accurate records of participation, performance, and payouts.
• Collaborate with sales leadership to evaluate the effectiveness of SPIFF programs and suggest improvements.
• Communicate incentive opportunities, rules, and updates to the sales team in a clear and timely manner.
• Ensure SPIFF compliance with internal policies and external regulations as applicable.
  
  

Physical Requirements:

• Occasional extended hours
• Prolonged periods of sitting/standing/bending
• Must be able to operate a laptop/desktop computer and is comfortable and capable of utilizing various technological devices
• Reaching, walking and occasional standing, stooping, or kneeling
  
  

Other Duties As Assigned:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Other Duties As Assigned:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

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