What are the responsibilities and job description for the WMS Support position at Litmus7?
Salary Range: $120,000-$145,000
Summary
Summary
- Lead RCA and permanent fixes for complex, recurring FDM4 WMS incidents and problems across inbound, storage, picking, shipping, and inventory flows.
- Troubleshoot and coordinate resolution for interface issues between FDM4 WMS, FDM4 ERP, BY OMS, and other systems.
- Define and enforce support runbooks, SOPs, and knowledge base for L2 teams.
- Provide on call and peak season support coverage as the FDM4 WMS SME and coordinate incident bridges for critical issues.
- Monitor key WMS health and warehouse KPIs and open structured problem tickets or requests to dev/vendor teams when code changes are required.
- Minimum 6–8 years of hands-on experience supporting Warehouse Management Systems, including at least 3 years as an L3 / SME in a production environment.
- Direct experience supporting any WMS in a multisite distribution network.
- Strong ability to analyze FDM4 logs, jobs/batches, and interface messages to isolate root causes.
- Working knowledge of SQL or similar query tools for data validation, transaction tracing, and inventory/order reconciliation.
- Familiarity with RF devices, label printers, and warehouse network basics sufficient to collaborate with infrastructure teams on end-to-end issue resolution.
- Proven experience in incident, problem, and change management (ITIL), including running bridge calls and documenting RCAs.
- Demonstrated ability to create and maintain SOPs, knowledge articles, and configuration documentation for L1/L2 and operations teams.
- Strong stakeholder management skills, able to work directly with DC managers, operations leaders, and business owners under time pressure.
- Excellent communication skills, with the ability to explain complex FDM4 behavior in simple terms to non-technical users.
- Experience in server-side programming in any object-oriented languages like Java, Python etc.
- Ability to work as an individual contributor and solving complex problems.
Salary : $120,000 - $145,000