What are the responsibilities and job description for the Front Desk Agent position at Little Ocmulgee State Park & Lodge?
**Job Summary:**
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and administrative support. Front Desk Agents will handle check-ins, check-outs, reservations, and inquiries in a professional and courteous manner.
**Qualifications:**
**Responsibilities:**
**Skills:**
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and administrative support. Front Desk Agents will handle check-ins, check-outs, reservations, and inquiries in a professional and courteous manner.
**Qualifications:**
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in Microsoft Office Suite
- Ability to multitask and work in a fast-paced environment
- Previous experience in a customer-facing role is preferred
**Responsibilities:**
- Greet and welcome guests upon arrival
- Assist guests with check-ins and check-outs
- Answer phone calls and direct them to the appropriate department
- Process reservations and cancellations
- Handle guest inquiries and provide information about hotel services and amenities
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
**Skills:**
- Customer service
- Communication
- Organization
- Time management
- Problem-solving