What are the responsibilities and job description for the Customer Service Representative Charlotte position at Little Otter Swim School?
Now Hiring!
Customer Service Representative
Little Otter Swim School
Locations: Charlotte, NC and Huntersville, NC
Customer Service Representative
Little Otter Swim School
Locations: Charlotte, NC and Huntersville, NC
Why You'll Love Working with Us:
- Fun, friendly, and supportive work environment
- Consistent weekly schedule with flexible shifts (Monday – Saturday, closed on Sunday)
- Paid time off, even for part-time employees
- Competitive starting wage of $14.25 per hour (negotiable with prior experience)
- Paid training to set you up for success!
About the Role:
As a Customer Service Representative at Little Otter Swim School, you’ll be the first point of contact for our families, helping create the welcoming and friendly atmosphere that makes the Little Otter experience so special. Your role will involve assisting both children and parents, providing top-tier customer service, and handling various administrative tasks to keep everything running smoothly.
As a Customer Service Representative at Little Otter Swim School, you’ll be the first point of contact for our families, helping create the welcoming and friendly atmosphere that makes the Little Otter experience so special. Your role will involve assisting both children and parents, providing top-tier customer service, and handling various administrative tasks to keep everything running smoothly.
If you're energetic, organized, and excited by new challenges, this is the perfect job for you! We value individuals who come ready to have fun and support our families.
Core Responsibilities:
- Provide friendly customer engagement by phone and in person
- Juggle multiple tasks, including phone calls, customer communication, and software navigation
- Proactively solve problems and address customer concerns
- Collaborate with your team to maintain a positive and efficient work environment
- Complete required training to master our processes and systems
- Professionally answer questions regarding policies and curriculum
- Learn and utilize JackRabbit software
What We’re Looking For:
- Strong attention to detail
- Excellent communication skills
- Compassionate and caring attitude toward families
- Ability to stay focused in a fast-paced environment
- Positive attitude with a willingness to learn and grow
- Commitment to a consistent schedule and at least 1 year of employment
Why Little Otter Swim School?
At Little Otter, we pride ourselves on being a diverse and inclusive workplace where everyone can contribute, learn, and grow together. We welcome individuals from all backgrounds and perspectives. Join us and be part of an organization that values teamwork, respect, and excellence in customer service.
At Little Otter, we pride ourselves on being a diverse and inclusive workplace where everyone can contribute, learn, and grow together. We welcome individuals from all backgrounds and perspectives. Join us and be part of an organization that values teamwork, respect, and excellence in customer service.
Ready to Dive In?
Apply today and help us make waves by teaching the world to swim!
Apply today and help us make waves by teaching the world to swim!
Salary : $14 - $17