What are the responsibilities and job description for the Restaurant Host - Sports &Social - Philadelphia position at Live! Casino and Hotel Philadelphia?
Why We Need Your Talents
Are you outgoing and do you have a track record of going the extra mile? Are you motivated and have the ability to work as a team? If you thrive on greeting guests with a genuine smile, enthusiasm, and warmth upon their arrival, making them feel welcome, then this is the job for you. Our hosts know that first impressions are everything. They provide a warm and friendly welcome when our guests arrive or call in with questions. As a host, you’ll greet guests at the door, determine where they’d like to sit and guide them to their table while making casual conversation.
Where You'll Make an Impact
- Main duties include greeting customers as they arrive at the facility and thank them for their patronage upon departure.
- Should a party have special needs or request accommodations, the host ensures the group's requirements are met.
- Ensures compliance with all regulatory controls and the State Gaming Agency.
- Answers the phones and taking messages/reservations.
- Maintaining an accurate wait when necessary.
- Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the company.
Skills You Will Need to Succeed
- Must be RAMP certified.
- Required to work nights, weekends, and/or holidays.
- Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
- Must be able to read, review and understand seating charts.
- Basic mathematical skills are used frequently.
- High school diploma or equivalent or equivalent work experience in a high volume, service focused environment.
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
Physical Requirements
- 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
- Casino is over 200,000 square feet and requires ability and energy to move about it with a true sense of urgency.
- Handling, carrying or lifting items weighing up to 20 pounds.
- Must be able to work in a smoke-filled environment.
- Ability to stand for long periods of times without sitting or leaning
- Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
- Use of going up and down stairs multiple times per day and elevators
Life at Live!
- 24/7 high energy casino with more than 510,000 square-feet of gaming, hotel, dining and entertainment space and approximately 2000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You may occasionally work in an environment where smoking is allowed.