Hotel General Manager (Director of Hotel Operations) - Bossier

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Hotel General Manager is responsible for the overall leadership and management of the hotel departments and for delivering a Fun, Friendly, and Comfortable experience for all Team Members and Guests. You will establish and maintain the standards for a 4-star hotel experience.  Reports to the property General Manager.

Responsibilities

Where You'll Make an Impact:

• Supports, develops, and implements strategic operational and service strategies that lead Live! to become and remain the market leader in the area of occupancy, rate, and guest satisfaction scores.
• Responsible for planning, controlling, communicating, and implementing procedures and processes for the overall efficient operations of the business under the conditions of the Louisiana State Gaming Control Board.
• Directs and leads staff in developing strategies to accomplish objectives approved by ownership and oversees implementation in partnership with Live! Casino & Hotel leadership teams.
• Directs the hotel department’s staff; Front Office (Front Desk and Bell/Door), Housekeeping, Valet, Gift Shop and Pool.
• Partners with the VP of Sales to help execute the Live! Sales and strategy.
• Collaborates on the operation of the Contact Center.
• Liaises with the Finance Division to ensure adherence and enforcement of all related Live! Casino & Hotel policies and controls.
• Directs and leads the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with operational assistance from all functional areas.
• Evaluates the results of overall operations regularly and systematically.
• Supports the revenue optimization strategy to yield maximum financial results for the company.
• Enforces and monitors Learning & Development endeavors to deliver 4-star rated service to guests.
• Ensures that expectations of all direct reports are clearly defined and understood.
• Other duties as assigned.

Skills to Help You Succeed:

• Ability to:
• Maintain visual attention and sustained mental concentration for significant periods of time.
• Create innovative strategic plans that are guest service oriented.
• Analyze and interpret marketing research and financial data.
• Interpersonal Skills.
• Detail Oriented.
• Operational Knowledge.
• Team Building.
• Financial Management.
• Flexible Schedule.

Qualifications

Must-Haves:

• Education:
• High School Diploma or GED required.
• 2-year degree in hospitality, finance, or management (or) equivalent work experience is preferred.
• Experience:
• Five to ten years of related experience and/or training, or an equivalent combination of education and experience.
• Experience at a 4 star rated Hotel is required.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Ability to stand and walk for extended periods of time and move up and down steps daily.
• Ability to lift 20-30 pounds
• Use of stairs and elevators