What are the responsibilities and job description for the Guest Ambassador position at Live Nation?
Job Summary:
The Role:
Coastal Credit Union Music Park is seeking enthusiastic people to fill the role of Guest Ambassador. The Guest Ambassador will pro activel y i nteract with guests to provide info rmation and assistance on all things related to the guest having an enjoyable experience at the venue.
Job Functions:
Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
Direct restroom and concessions lines, as needed, to shorten guest waiting times.
Assist in resolving guest complaints.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Report maintenance and cleaning issues to the respective department manager in a timely manner.
May fill in temporarily with a department to support staffing levels during peak or break times.
Greet guests as they enter and leave the venue. May also distribute advertising flyers.
Check restrooms frequently to make sure guests' lines are moving and alerting cleaning when necessary.
Qualifications:
High School Diploma or equivalent
At least 2 years in Guest Service and communications
Creative thinker and problem solver
Upbeat, positive personality
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact, and diplomacy
A strong sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting, and carrying 50 lbs. and occasional sitting
Must be willing and able to work in various weather conditions, including rain and heat
If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/ .
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Equal Employment Opportunity
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.