What are the responsibilities and job description for the Inside Sales Administrator position at Livetrends Design Group LLC?
Description
About LiveTrends Design Group
LiveTrends is the leading design company within the global home décor industry. At LiveTrends Design Group (LTDG) we deliver inspiration and joy to over 10 million homes a year by combining two timeless forces, Nature and Art, into unforgettable home decor. Through constant innovation, creativity, and exceptional design we provide retail market leaders across North America and Europe with products and services that are changing the industry. All three of LTDG brands (LiveTrends, Urban Jungle, BeYou) are currently available at retailers such as Lowe’s, Kroger, Target, Costco, Trader Joe’s, Wegmans, and many more.
POSITION OBJECTIVES:
This position’s main goals are to help provide structured support to the team, create long-term trusting relationships with our customers and deliver solutions that fit each retailer’s needs. The Inside Sales Administrator will support the organization with customer needs, corporate and individual store requests, item setups, custom UPC/label needs, and work with the existing Sales Hub as we strive to provide excellence to our customers.
Requirements
- Handling the back-office sales support functions for the sales team: entering orders into accounting SAP system, logistics, and shipping coordination
- Handling and screening of phone calls and emails from internal and external sources including production, suppliers, stores, field merchandisers, etc
- Support the Commercial Team by submitting and setting up items in Customer/Vendor portals.
- Resolving questions regarding product, order quantities, pricing, and shipping
- Work with our Finance team to remedy invoicing discrepancies
- Assist with challenging client requests or issue escalations as needed.
- Strong Customer Service skills to assist with phone customer inquiries, challenging client requests or issuing escalations as needed and credit requests.
- Excellent attention to detail and careful consideration of processes and deadlines.
- Create efficiencies and create new processes wherever possible Complete store walks and market visits and document feedback and comp shops in corporate systems.
- Participate in new store openings and store resets by resetting area by following specific merchandising guidelines and planograms.
SPECIFIC SKILLS
- Ability to serve as a role model and uphold the LiveTrends Vision, Mission, and Values
- Passion for design, fashion, and home décor are a big plus.
- Creativity and solution-driven way of thinking
- Clear understanding of Mass Marketing, Big Box, E-Commerce Retail and Consumer Goods
- A strong history of commercial growth in current / most recent position within the last three years
- Minimum 2-3 years of proven work experience as an Insides Sales Administrator, Customer Service Manager, or relevant role
- High level of expertise in databases, and information analyzing
- Solid experience with CRM software and MS Office (particularly MS Excel and Power Point)
- Strong Communication Skills in order to communicate with Account Managers, Sales Support Managers and Production Personnel
- Practice Good Time Management and Task Prioritization
- Experience delivering client-focused solutions to customer needs.
- Excellent project management skills
- Excellent listening, negotiation, and presentation abilities
- Excellent verbal and written communication skills.
BENEFITS
- Competitive pay structure
- Matching 401k
- Medical insurance and additional health benefits
- Paid time off and paid holidays throughout the calendar year
- Onsite gym
- Sabbatical
Local Candidates Only
To Apply: https://recruiting.paylocity.com/recruiting/jobs/Details/2188798/Livetrends-Design-Group-LLC/Inside-Sales-Administrator
LiveTrends is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other protected categories protected by federal, state, or local laws.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
LiveTrends does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of LiveTrends and no fee will be paid in the event of a hire.
Disclaimer: “We do not advertise, recruit nor hire via Google Hangout. We do not request confidential information via email.” Any and all correspondences will come from an official “@livetrends.com” e-mail and that all candidates in any recruitment process will complete an in-person interview at our corporate office in Central, FL.
