What are the responsibilities and job description for the COMMUNITY MANAGER position at LMS Investment Management?
Job Details
Description
Our company is looking for an experienced Community Manager to join our outstanding management company! The LMS team is made up of real estate leaders. Great people are key to great success. And, a career should be a satisfying lifestyle, and not just a job. So, when you join our team, you are laying a foundation for a rewarding, lasting career in real estate.
SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS: Knowledgeable and ability to supervise staff. Communicate effectively via both verbal and written communication skills. Preference for detailed work. Strong Organizational skills. Self-motivated and self-directed. Ability to work with/without direct supervision. Excellent customer service attitude with a willingness to connect with residents and prospects. Ability to partner well with co-workers, supervisors, and residents. Experience in managing multi-family properties. Industry designations (ARM, CAM, etc.) a plus!
SUMMARY OF FUNCTIONS: This is a supervisory position with authority, responsibility, and accountability to plan, implement and monitor operations, profitability, quality service, marketing, and resident relations of the property, while maintaining the owners investment. Utilize management skills to train, motivate & empower associates to reach their goals and those of the property. Vast knowledge and experience in managing multifamily properties, specifically with oversight in community renovations. Industry designations (ARM, CAM, etc.) knowledge and understanding of current Fair Housing laws, the ability to supervise staff, financially savvy and ability to manage to a budget, ability to communicate effectively in both written and verbal form, safety conscious, preference for detail work, ability to work well under pressure, multi-task, self-motivation and self-direction, ability to work with/without direct supervision and the ability to motivate and develop a team and be a team leader. Must have the ability to partner well with direct supervisor and management company support staff (HR/Accounting/IT).
ESSENTIAL FUNCTIONS: Schedule, supervise and direct the daily activities of all on-site staff including service requests, make-ready priorities, and renovation or construction projects. Responsible for managing staff schedules and controlling overtime and conducting weekly meetings with staff members. Responsible for fiscal budget compliance, budget preparation, and annual property inspection. Participate in owner operations/financial review conference calls and owner site visits as needed. Inspect property daily to ensure a quality presentation of the community. Maintain resident relationships, by taking ownership of resident complaints and problems relating to service and lease provisions. Provide effective outreach marketing and communications for the property and prepare advertising and marketing plans for the community. Show and lease apartments, handle telephone inquiries, and conduct periodic market surveys. Plan, promote, and implement an effective resident retention program.
ORGANIZATIONAL RELATIONSHIPS: Reports directly to the Regional Manager. Trains and supervises on-site personnel. Works with other site managers, other management company employees, corporate office support, outside vendors, and service providers.
Qualifications
PHYSICAL DEMANDS: Must be able to perform the physical functions of the position, which may include, but are not limited to the ability to walk property, including 4 flights of stairs to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, and vendors. Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving office furniture, & lifting of supplies as needed.
EDUCATION AND EXPERIENCE: High school diploma or GED required. Two years of college, or related business experience a plus. Presently or previously employed with a property management company as a Community Manager receiving satisfactory performance evaluations, with one year or more experience as a Community Manager. Microsoft Word, Microsoft Outlook, Microsoft Excel, and Yardi Voyager knowledge preferred.
