IT Systems Administrator

Overview

Under the direction of the Director of IT, the IT Systems Administrator, performs a wide variety of duties in the bank’s IT Department. In this position you will manage and maintain the bank’s technology infrastructure, ensuring stability, security, and efficiency across all systems. This role is critical to supporting our modern, cloud-based environment and enhancing the performance of our core banking operations. This is a Hybrid role and requires employee to work in office at a minimum of two days a week.

Bank Culture

Locality Bank is a community bank with an innovative spirit. We empower local businesses to maximize their potential through personalized banking solutions, deep relationships, and forward-thinking financial technology. The bank’s culture blends inspiring innovative ideas, ownership, trust and authenticity with the warmth of a community bank. We believe a successful, local, banking relationship brings business success too.

Essential Duties and Responsibilities

• Administer and maintain the bank’s Microsoft Azure environment, including virtual servers, desktops, and network services.
• Oversee and manage virtual desktop infrastructure (VDI) for end-user access and performance.
• Support and maintain the bank’s core banking systems and integrated third-party applications.
• Onboard and setup new hires
• Administer IT Assets
• Collaborate with internal teams and external vendors to troubleshoot, optimize, and implement system updates.
• Partner with the bank’s cybersecurity vendor (UDT) to monitor, test, and improve the security posture of the institution.
• Ensure compliance with regulatory and security requirements (FDIC, FFIEC, GLBA, etc.).
• Manage backup, recovery, and business continuity processes.
• Manage help desk service providers for tier 1 support.
• Provide Tier 2–3 technical support to internal staff as needed.
• Is responsible for the management of the Bank’s networks and infrastructure and general operational needs bank wide.
• Application and product manager for all core processing products including ebanking, Cash Management and responsible for electronic payment processing/exception item processing, including but not limited to:

Banking to include Cash Management, RDC and Mobile

Wires to include creating, processing, Daily Balancing and Log Creation

ACH to include processing of all ACH files, NOC’s, Pre-Notes and Returns

Remote Deposit Capture to include customer support, creation of quarterly report and over limit

approvals.

Review and track customer agreements.

• Member of IT Steering Committee and works directly with third-party in the management of the Information Security Officer and President/CEO for the Bank.
• Responsible for the oversight and adherence for the Bank’s policies and procedures related to Information Technology
• Recognize problems that could have a customer or regulatory impact and escalate to Director of IT.
• Assists Director of IT and COO/CTO with the annual internal audits and bank examinations with regulatory agencies for Information Technology.
• Serves on a number of IT committees and attends various management and staff meetings.
• Responsible for developing and creating reports as needed within the department.
• Responsible for providing superior customer service via the telephone to internal customers.
• Complies with regulatory requirements and bank policies & procedures for BSA AML CFT compliance.
• Perform all other duties and responsibilities, as assigned.

Qualifications and Education Requirements

• Bachelor’s Degree in Information Technology, Computer Science and/or related field (or equivalent experience)
• 5 years’ experience in managing IT systems or any related training and experience
• Requires excellent communication skills, good time management skills, and the ability to initiate and embrace change. 
• Strong decision-making process that is consistent, thoughtful, and informed, with the ability to consider alternate conclusions and actions.
• Ability to work in a fast-paced environment
• Strong Customer Service Skills
• General mathematical, analytical, and organizational skills, with strong attention to detail with immediate and accurate results.

Knowledge, Skills and Abilities

• Extensive experience in the banking IT and audit & compliance.
• Knowledge of the Bank’s products and services and general banking policies and procedures.
• Considerable knowledge of local, state, and federal regulations governing the banking industry.
• Skill in the operation of listed tools, systems, and equipment.
• Ability to exercise good judgment in establishing and maintaining working relationships.
• Ability to handle stressful situations and solve problems and be able to deliver a high level of accuracy, focus, and timeliness with limited supervision.
• Ability to maintain confidential matters.
• Ability to work in an organized manner.
• Ability to supervise employees.
• Ability to provide leadership and direction.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with employees, customers, Board of Directors, and the Public.

Salary range

• $80,000 - $110,000 per year