Programs Administrator- National Accounts

Your Responsibilities

The Program Administrator provides administrative and client support for the Programs team.

Position Responsibilities

• Program Administrator is responsible for providing administrative and client support
• Serves as first line of contact for client service
• Assists in the renewal process-updating specifications and applications/exposure schedule to reflect changes during the year, and orders loss information where appropriate
• Ensures accuracy of information and helps manage and improve workflows and processes
• Follows policies and procedures to make the overall practice more efficient and effective
• Responsible for billing process (traditional and bulk bill), including oversight of IOS processes
• Client payment follow-ups
• Certificates of insurance (24-hour turnaround, including lender requests)
• Execute Surplus Lines filings, as needed
• Work with other internal departments for renewals, as needed
• ImageRight filing
• New mail processing
• Tracking carrier requests and endorsements, communicating with underwriting as needed
• Send invoices, policies, endorsements and other policy-related material to clients
• Assist with policy checking
• Assist with binding subjectivities, as needed
• Assist with various forms of policy reporting, as needed
• Comply with Lockton procedures and policies
• Protect the confidentiality of information learned by performing the duties of the position
• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
• Perform other work-related duties, as assigned
  
  

Qualifications

Position qualifications

• GED/High School Diploma required. The ideal candidate will possess a Bachelor’s degree in Business Administration or related field and/or years of experience equivalent
• General understanding of commercial property and casualty insurance preferred
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• High aptitude for accuracy in mathematical calculations
• Strong attention to detail and high degree of accuracy in data entry required
• Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required. Must be results-oriented with the ability to change priorities as needed
• Must have above-average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy
• Legally able to work in the United States
  
  

This position may be eligible for annual discretionary bonus consideration.

Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.

PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job-related knowledge, experience, education, certifications, and skills.