Service Manager

Lockwood Distilling Company Richardson in Richardson, TX is looking for a service manager to join our team. We are located on 506 Lockwood Drive Ste 100. Our ideal candidate is a self-starter, motivated, and hard-working..

Role Overview:

The Service Manager is the on-the-floor leader of all front-of-house operations, responsible for delivering an exceptional guest experience, developing a strong FOH team, and ensuring smooth daily execution. This role oversees staffing, scheduling, training, bar operations, and guest service — with a focus on accountability and consistency.

Key Responsibilities:

• Lead Guest Experience: Actively engage with guests during service, especially first-time visitors. Ensure all service issues are resolved quickly and professionally.
• Team Management: Hire, train, and schedule FOH staff to ensure every shift is fully covered and team members are prepared. Conduct regular pre-shift meetings and ongoing coaching.
• Daily Operations: Oversee opening/closing duties, sidework, bar ordering, and inventory. Maintain a clean, stocked, and ready-to-serve environment.
• Payroll & Tips: Audit time entries, manage tip allocations, and ensure accurate payroll submission using TipHaus and Homebase.
• Events & Reservations: Support FOH execution of private events and manage weekly communication about upcoming bookings. Oversee live music scheduling and payments.
• Systems Oversight: Manage the POS system (pricing, menu updates), bar inventory, and FOH supply ordering. Ensure compliance with all operational procedures.

Qualifications:

• 2 years of FOH management experience in a high-volume restaurant or hospitality setting
• Strong leadership and communication skills
• Proficiency with POS systems
• Ability to manage multiple priorities while maintaining service excellence
• Highly organized with a hands-on leadership style