What are the responsibilities and job description for the Server - Hemisphere position at Loews Hotels & Co, Miami Beach?
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer: Guest
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
Experienced bar service professional able to deliver exceptional guest experiences by taking orders, serving food and beverages, and fostering a warm and vibrant atmosphere. With in-depth knowledge of menu offerings, beverages, and cocktails, this role enhances the dining experience through personalized interactions with guests. Collaborating closely with bartenders and team members, the Restaurant Bar Server plays a pivotal role in ensuring seamless service and creating memorable moments.
Who You Are:
- Service-oriented professional with exceptional communication skills.
- Detail-driven team player dedicated to delivering memorable guest experiences.
- Proactive problem solver with a focus on exceeding guest expectations.
- Adaptable and dependable in fast-paced, dynamic environments.
- Collaborative and enthusiastic, fostering a positive team atmosphere.
- Veterans and military spouses are encouraged to apply.
What You'll Do:
- Greet guests warmly, present menus, and offer personalized food and drink recommendations.
- Take accurate orders, noting special requests or dietary needs, and relay them to the kitchen or bar.
- Serve food and beverages promptly, ensuring quality and presentation meet standards.
- Check on guests during their visit to ensure satisfaction and address any needs.
- Refill drinks and anticipate guest requirements for a seamless experience.
- Maintain knowledge of the menu, including specials, pairings, and preparation methods.
- Answer guest inquiries about food, beverages, and cocktails with confidence.
- Process guest payments accurately and efficiently, handling cash and card transactions.
- Collaborate with bartenders, kitchen staff, and team to ensure smooth operations.
- Set up and break down the bar and dining areas, restocking and organizing supplies.
- Keep tables, seating areas, and menus clean and tidy throughout service.
- Respond to guest feedback or concerns professionally to ensure a positive experience.
- Assist in resetting the dining area for the next service to maintain a welcoming environment.
- Other duties as assigned.
Your Qualifications Includes:
- Previous experience in a food and beverage setting is required; knowledge of alcoholic beverages and service techniques highly preferred.
- Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.
- Excellent guest service skills with a focus on creating personalized and memorable interactions.
- Basic proficiency with computer systems for order entry and processing.
- Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift.
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to work flexible schedule to include weekends and holidays
- High School Diploma or equivalent preferred
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.