Housekeeping Manager - Loews Hotels Universal Orlando

Loews Hotels & Co co-owns and operates eight hotels in partnership with Universal Orlando. Each one is an attraction in itself with distinctively themed environments that range from an Italian seaside village to a Caribbean island paradise. Our Team Members deliver exceptional experiences and genuine guest service to provide the ultimate Universal Orlando Resort vacation. We offer competitive pay and benefits as well as numerous career and advancement opportunities across our growing campus of hotels, in addition to the Lakewood Regional Support Center, our heart-of-house facility supporting all Orlando hotels. Job Specific Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships Prepares daily work schedule to meet occupancy demands and room turn Analyzes daily room turn and makes staff or procedural adjustments as necessary Manages Housekeeping Rooms personnel Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors Communicates and coordinates with Front Office operation Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings Responsible for overseeing the activities of Housekeeping front line Staff Greets and interacts with guests in an outstandingly friendly and professional manner Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed Maintains close contact and ensures good communication with employees Ensures that responsive and efficient repair services are provided to satisfy guest requests Investigates guest complaints and takes corrective measures Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect Interviews and makes recommendations regarding hiring of personnel Interviews and selects Housekeeping line level personnel Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety Sets agenda for guest awareness training Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance Responsible for projects assigned to second and third shift employees, as applicable Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc. Plans special lobby cleaning projects and ensures their completion, as applicable Coordinates lobby maintenance projects with Engineering, as applicable Plans maintenance of lobby floors, as applicable Coordinates monthly accounting for all supplies requisitioned from other departments Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required Sets agendas for Housekeeping meetings and runs meetings regularly Schedules contract maintenance with outside vendors, as applicable Evaluates housekeeping department employee performance Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations Ensures that lost and found items are turned into Security Keeps Director and Assistant Director informed of all matters significantly affecting the department Periodically inventories supplies and equipment Stays current with industry related technological improvements geared toward product improvement and increased efficiency Performs numerous responsibilities to meet time-sensitive deadlines Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction Ensures that responsive and efficient uniform room and repair services are provided, as applicable Prepares department purchase requisitions Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements Communicates linen needs, monitors and reports consumption and preservation programs Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel Creates an environment which fosters excellent staff morale and staff retention is a priority Administers Quality Assurance and Cyclical Programs Administers Incentive/Rewards/Recognition Programs Interacts with guests to solve problems and ensure satisfaction Responsible for implementing control systems for keys, pagers, radios, etc. Responsible for efficient operation of HOSTAR System Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages Ensures that Housekeeping office and storeroom are kept neat and organized Responsible for the submission of all performance appraisals for assigned employees Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with and enforces hotel uniform and grooming standards Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Salary : $37,900 - $47,900