What are the responsibilities and job description for the Bell person position at Loews Hotels, LLC?
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis.
Welcome to a Sonoran Escape for the Senses.
Job Specific
- Assists arriving and departing guests in a highly professional manner and with utmost courtesy
- Handles all luggage, baggage, packages, etc. carefully and safely
- Rooms arriving guests and assists guests who are checking per Hotel standards
- Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
- Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
- Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
- Handles guest inquiries professionally and with the utmost courtesy and accuracy
- Answers telephone in accordance with Loews Hotels Star Service standards
- Becomes familiar with guests' names and acknowledges guests by name
- Provides guests with Hotel and surrounding area information and travel directions
- Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
- Transports guests to / from recreation areas in a safe and timely manner
- Makes use of Handheld computer for check in purposes
- Handles master keys with care and follows proper sign-in / out procedures following key control and security procedures
- Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
- Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
- Stands at post when not on a "Front" or "Last"
- Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
- Reads Group Profiles and Banquet Event information on a daily basis
- Maintains the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Last updated : 2024-02-25