Food & Beverage Outlet Supervisor

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Loews Vanderbilt Hotel is proud to announce we've been named to the 2023 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Vanderbilt Hotel on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:

• Competitive wages

• Paid vacation after 6 months of employment

• Paid sick time and holiday pay

• Health & well-being benefits after 60 days of employment

• 401(k) with employer matching

• Free onsite parking and discounted bus passes

• Complementary meals

• Discounted hotel stays

• Career development programs and tuition reimbursement

• Community volunteer opportunities

Job Specific

• Performs departmental opening and closing duties

• Monitors and supervises Food & Beverage staff

• Schedules Food & Beverage staff according to established guidelines and forecasted needs

• Obtains hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties.

• Oversee all aspects of Executive Lounge set up, service and breakdown

• Oversees VIP amenity preparation and delivery, monitors in-house VIP's to ensure satisfaction

• Supervises completion of required set up / preparation, at beginning of shift

• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor

• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business

• Ensures trays and carts are reset as required throughout shift

• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen

• Oversees/performs delivery of Room Service Orders to guestroom in a timely manner

• Monitors/sets up and serves order in guest room, according to guest preference, in a polite professional manner

• Ensures that proper charge authorization or payment for orders delivered is obtained

• Monitors completion of departmental paperwork to ensure accuracy

• Ensures cleanliness of Room Service and Restaurant equipment

• Conducts spot-checks for Room Service and Restaurant

• Assigns and verifies completion of closing duties at end of shift

• Performs administrative functions for department in accordance with hotel standards

• Maintains special service/amenity requests files and coordinates delivery of items requested

• Analyze sales and determine introduction to mini bar offerings to make recommendations for new products to help improve profitability

• Manages rotation of products to ensure waste is minimized

• Effectively ensures proper posting of charges to correct guest rooms to minimize guest disputes

• Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities

• Coaches , counsels, retrains employees as needed to ensure superior levels of service

• Other duties as assigned

General

• Promotes and applies teamwork skill at all times

• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

• Is polite, friendly, and helpful to all guests, management and fellow employees

• Attends all appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• One plus years experience as Food & Beverage Supervisor in high volume, quality hotel operation, preferred

• Previous experience working in front of house Food & Beverage operations

• Thorough knowledge of quality Food & Beverage techniques and standards

• Effective organization, communication and management skills

• Proficient in Microsoft Office applications

• Ability to lift and carry food service trays weighting 35 pounds

• TABC permit, or ability to obtain TABC permit

• Ability to work flexible schedule to include weekends and holidays