Rooms Internship

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Rooms Division Internship Program:

Internship students will be immersed in the multi-faceted Rooms Division and our culture of creating enriching experiences at Loews Hotels & Co. From 24/7 guest service to seamless housekeeping, our Rooms Division team plays a critical role in the Heart of the House and Front of the House, delivering memorable hospitality every single day.

Rooms Division Internships are available at the following properties during select semesters in 2024: New York City, Hollywood, Kansas City, and multiple Loews Hotels at Universal Orlando including Loews Royal Pacific, Loews Sapphire Falls, Loews Hard Rock Hotels, Loews Portofino Bay.

Competitive internship pay rate offered. Please discuss location specific details with a member of our Talent Acquisition team during your campus career fair or interviews.

What Will You Learn?

The Loews Hotels & Co Rooms Division internship has 4 enriching components:

• Learning Plan
• Mentoring by a Loews Leader(s)
• Reflections
• Value-Added Experiences

Experience working with:

• Front Desk, Concierge, VIP Services, and Groups
• Housekeeping and Laundry
• Engineering
• Recreation
• Systems/ standards/reports used within Room Division
• Based on student experience and program requirements, we also offer an insight into management and leadership tasks.

Learning plans include:

• Guest service standards across different areas including Front Desk, Concierge, VIP Team
• Overview of Housekeeping operations
• Shift opening and closing procedures
• Opera and more
• Upselling and group standards, management meetings etc.
• Advanced learning may include exposure to supervisory duties, understanding management reports etc.
• Value-added internship experiences include immersion in Loews culture by experiencing our organizational programs focused on Team Member Engagement, DEI (Diversity, Equity & Inclusion), and Learning & Development.

Mentors will provide:

• Helpful professional feedback and support during your experience.
• Exposure to leadership tasks
• Understanding management reports in Housekeeping and Front Office
• Interns will be responsible for completing their weekly reflections in order to capture their learning and maximize the mentoring experience

What You Bring

• Students must be currently enrolled in an accredited, US-based college or university, and be in good academic standing, in order to apply for an internship.
• Positive attitude, strong work ethic and eagerness to learn
• Desire and ability to work with others collaboratively
• Excellent communication skills both oral and written
• Exceptional guest service skills
• Effective management, leadership, and organizational skills with a focus on details quality and consistency
• Ability to work flexible schedule to include some weekends and holidays

NOTE: If your campus has specific internship requirements (semester dates, projects, hours/week, etc.) please let our Talent Acquisition representative know at the time of our campus visit and/or interview. Open communication about your campus requirements as well as your career goals will help us ensure an enriching and educational internship experience.