What are the responsibilities and job description for the Housekeeping Dispatcher position at Loews Kansas City Hotel?
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.
Job Specific
- Answers telephone in a prompt and courteous manner
- Monitors and responds to dispatch radio
- Dispatches guest/Telecom/supervisor calls to appropriate parties
- Maintains, on a daily basis, all Housekeeping logs
- Maintains sign-in and sign-out sheets
- Reconciles boards and keys at end of shift
- Tracks and adjusts time log for payroll
- Maintains count of daily hours for all Housekeeping personnel
- Completes attendance report on late or absent employees
- Continually communicates with Front Office and Floor Managers to verify status of all guest rooms
- Inputs computer to maintain accurate and up-to-date room status information
- Performs all duties in a timely and professional manner
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
