What are the responsibilities and job description for the Collections Specialist - Account Manager position at Lofi Motors?
LOFI MOTORS is one of the largest BHPH dealers in South Texas. We are currently hiring for a Collections Specialist / Account Manager. We are offering a competitive salary, with additional bonus pay up to $1250 monthly.
Our Collections Specialist will contact clients and collect outstanding payments. You will balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities
- Monitor accounts to identify outstanding debts
- Investigate historical data for each account
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Skills
- No experience needed
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma; Associate’s/Bachelor’s degree is a plus
- Bilingual (Spanish) is a plus.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- Health savings account
- Paid time off
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $12 - $14