Volunteer Program Coordinator

Job Summary

Primary responsibilities include the training, scheduling and daily coordination of volunteer personnel. Responsible for upholding LMC service standards in volunteer-led efforts and fostering an inclusive culture of learning, appreciation and respect. The Volunteer Program Coordinator is also responsible for volunteer appreciation events and initiatives. Maintains informed, best practice procedures and policies for LMC volunteer program and maintains high visibility with volunteers.  

Core Responsibilities

• Prepares and coordinates the daily volunteer schedule through Volgistics volunteer management software program ensuring ample volunteer assistance for scheduled programming, exhibit interpretation and hospital interpretation.
• Develops and implements contingency plans for ensuring ample volunteer assistance during periods of high volunteer service needs, such as holidays and school breaks.
• Coordinates closely with Department leads’ requests for volunteer-led programming, including tours, special events, after-hours events, sea turtle releases and seasonal educational programming.
• Assists in the appropriate and timely documentation of handbook violations, ensuring accountability remains a top priority in the volunteer staff community.
• Coordinates with Department leads to schedule volunteer onboarding events and serves as the Run of Show, ensuring adherence to schedule, quality and appropriate training opportunities are provided, and an overall exceptional training experience for new volunteers is achieved.
• Coordinates content for and executes weekly Volunteer Newsletter.
• Assists with Volunteer Recruitment events, volunteer service group facilitation and community engagement events as needed.
• Offer support for department-specific volunteer training sessions, including co-facilitation as needed.
• Primary coordinator for volunteer appreciation events and initiatives in alignment with nationally recognized holidays as well as year-round efforts.
• Other duties as assigned.

Required Skills, Knowledge, and Experience

• Bachelor’s degree in hospitality, environmental science, human resources or related field preferred but not required. Two (2) years working experience in guest services, human resources and/or project management strongly preferred.
• Demonstrated excellence in communication (written, oral, and public) and experience with conflict management, mediation and relationship management.
• Prioritizes attention to detail and finds satisfaction in recognizing and supporting individuals dedicated to serving a common mission.
• Technical proficiency in cloud-based collaboration platforms and tools (Google Suite, Office 365, DropBox, Zoom, Slack, etc.).

About Us

Founded in 1983, the Loggerhead Marinelife Center is a leading cultural attraction in South Florida that provides open access to the public. The Center has grown to become a global leader in the rehabilitation, research, and protection of sea turtles, serving our broader mission to promote ocean ecosystem conservation and train future generations to do the same. Annually we reach over 300,000 guests with our transformational STEM education programs and partner with nearly 200 organizations across six continents and 16 countries in ocean conservation. In late 2021, we opened our new 27,500 square-foot campus expanding our exhibition, education, convening space, and medical facilities and increasing our regional economic impact.

Physical Demands Work Environment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful applicants must be comfortable in a highly dynamic environment in an active and busy office or outdoor setting. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position may involve working outdoors in Florida, often in hot and humid conditions, and at events that extend into evening and weekend hours. Must be willing and able to travel for offsite programming and possess a valid driver’s license.

Notes

This is a salaried and exempt position. The successful incumbent may be required to perform tasks beyond the scope of this job description as requested by the supervisor. This recruitment may be used to select candidates for additional open positions. It is our policy that all team members, including newly hired, transferred, and promoted team members, will be carefully monitored and evaluated for an initial introductory 3-month period on the job. After satisfactory completion of the introductory evaluation, such team members will be evaluated on an annual basis.