General Manager

Department 

Operations

Job Summary 

The General Manager perfects and maximizes the guest and associate experience and ensures the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. Our General Managers effectively manage and motivate associates to ensure achievement of overall financial results, as well as guest and associate satisfaction.

Your Role at Logik:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Logik standards.
• Maintain high standards of personal appearance, including compliance with brand standards, if applicable.
• Ensure continual compliance with Logik / Brand regulations to encourage safe and efficient hotel operations.
• Responsible for the overall success of the hotel to drive revenue, maximize profits, and ensure quality.
• Effectively manage and motivate associates to ensure achievement of overall results.
• Champion of the hotel’s internal and external communications and record keeping.
• Directly supervise the Guest Services Manager, Operations Manager, and Sales Manager.
• Ensure the proper appearance of the Hotel from the entrance to the roof.
• Other duties as assigned.

Primary Functions

Revenue:

• Assertively pursue revenue goals, effectively use yield management and revenue maximization tools, and prepare and manage the annual budget.

Profit:

• Effectively manage and control all operational expenses including labor, overtime, supplies, etc., enforce LOGIK’s procurement guidelines, and implement cost saving strategies.

Quality:

• Guest Service: Ensure that the hotel meets/exceeds LOGIK and Brand standards for guest satisfaction.

Training:

• Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to LOGIK’s training guidelines and policies.

Sales & Marketing:

• Provide leadership support and direction to the sales team, take an active role in the preparation and implementation of the hotel’s annual Marketing plan, make sales calls to Key accounts, and capitalize revenue opportunities.

What does your day look like at Logik:

• Send a daily end of the day activity and accomplishment email to Director of Operations or immediate Supervisor.
• Develop and implement the approved business plan to attain and exceed the financial goals.
• Maintain a high personal visibility throughout the property.
• Maintain exceptional knowledge of local competition and general industry trends.
• Manage any emergencies at the hotel.
• Actively manage the financial statement and review and critique performance in a prompt fashion. Teach the process to all members of the management team.
• Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.
• Closely monitor sales solicitation activities.
• Conduct daily meetings with each department head/manager to review prior day’s outcomes and today’s goals.
• Conduct prescheduled weekly meetings with the department heads/managers.
• Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all.
• Ensure all associates are trained in emergency and security procedures and policies.
• Ensure that all property equipment is in good working condition.
• Successfully maintain adequate staffing.

What You Bring to Logik:

• Able to take responsibility and accountability for the team.
• Professional appearance and a strong commitment to personal and professional brand.
• Commitment to work on weekends and holidays if needed.
• Excellent communication skills.
• Open with praise, discreet with criticism.
• Diligence, Rationality, prudence, and practicality.
• Pleasant on the phone and in possession of superior interpersonal skills.
• Excited about and willing to take 2 - 4 training courses per year.
• Willing to assist in other areas of the business.
• Supportive and aware of following all Logik policies including & not limited to employee handbook.

Community Involvement:

• Ensure good standing in the community by developing relationships with the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.

Leadership:

• Leading: Motivate, coach and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Logik SOPs.

Performance standards:

• Performance shall be measured by budgeted EBITDA and LOGIK Audit.

Supervisor 

This role will report to the Director of Operational Excellence.