Counseling Center Front Office

​​​​​​Position Type: Part-Time (30 hours/week)Location: Counseling CenterBenefits: YesPosition OverviewWe are seeking a compassionate, organized, and dependable Front Office Staff Member to support the daily operations of our counseling center. This role is often the first point of contact for clients and plays a critical role in creating a welcoming, respectful, and professional environment. The ideal candidate values confidentiality, has strong communication skills, and is comfortable working in a mental health setting.Key ResponsibilitiesGreet clients warmly and provide a supportive, professional first impressionAnswer phones, respond to inquiries, and manage voicemails in a timely mannerSchedule, reschedule, and confirm client appointmentsManage client check-in/check-out and collect payments as neededVerify insurance information and assist with basic billing or administrative tasksMaintain accurate client records in the electronic health record system (e.g., SimplePractice)Support clinicians with administrative needs as appropriateMaintain front office organization, cleanliness, and office suppliesUphold HIPAA compliance and strict confidentiality at all timesAssist with general office operations and special projects as neededQualificationsHigh school diploma or equivalent required; college coursework preferredPrior front office, medical office, or mental health office experience preferredStrong organizational and multitasking skillsExcellent verbal and written communication skillsComfortable using computers, scheduling software, and basic office technologyAbility to handle sensitive information with professionalism and discretionCalm, empathetic demeanor and ability to work with diverse populationsScheduleApproximately 30 hours per weekDaytime hours; some flexibility may be requiredBenefitsPaid time offPaid holidays (prorated based on hours)Health benefits (if applicable per center policy)Supportive team environmentOpportunity to work in a meaningful, community-focused mental health settingWork EnvironmentThis position is based in a professional counseling center and involves regular interaction with clients seeking mental health services. Emotional intelligence, patience, and cultural sensitivity are essential.Company DescriptionLōkahi Counseling Center offers compassionate, high-quality mental health care provided by outstanding therapists specializing in depression, anxiety, and trauma-informed care. We support individuals, couples, children, adolescents, and families, offering a full range of therapeutic services to meet the diverse needs of our community.Rooted in the values of Lōkahi (balance, harmony, and connection), We are deeply committed to providing a safe, respectful, and culturally responsive space. Our therapists understand the unique experiences of Hawaiʻi’s communities, from honoring and supporting our Native Hawaiian (Kānaka Maoli) community, to serving individuals and families from our rich, local multicultural backgrounds. We also have a strong understanding of the unique challenges faced by military members and their families here in Hawaii.

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