Resident Services Coordinator

Job Description

Title: Resident Services Coordinator

Reports to: Resident Services and Marketing Director

2 Part-time Positions (Year Round & Seasonal Available)

Lonesome Valley is a singular, residential mountain farm community celebrating simplicity, family, nature, and over 120 years of one family’s thoughtful stewardship. Amenities feature extensive hiking trails, fly fishing in streams and ponds, lake activities, a fitness facility with a heated outdoor pool, tennis, rock climbing, fine dining, and a day spa.

Education/Certifications and Experience:

• Associate degree or higher in Marketing, Communication, Business or Hospitality; or equivalent combination of training and experience.
• Passionate about providing exemplary customer service and sincerely enjoy working with people.
• Well-developed interpersonal and communication skills.
• 2 years minimum experience working in an administrative or customer support role. Experience in a Hospitality and Service setting is a plus.
• Demonstrate problem-solving skills and attention to detail.
• Familiarity with Adobe Illustrator, Photoshop, and/or Canva, a plus.
• Working knowledge of various social media platforms, a plus.

Job Summary:

The Lonesome Valley Resident Services Coordinator is a high-profile service and hospitality position. This position is the front line for the Resident Services department. Working under the direction of the Resident Services Director, the coordinator will provide services in the following areas: Reception, Concierge Services, Social Media, and Interclub Marketing.

Primary Responsibilities:

• Assist in developing and implementing social media strategies & content for the community goals and brand using various social media platforms.
• Interact and engage with social media audiences by responding to comments, messages, and inquiries promptly and professionally.
• Collaborate with the Marketing Director to plan, create, and execute interclub marketing efforts and communications with the residents through flyers, newsletters, and other campaigns.
• Provide operational services during department hours of operation including answering phones, providing concierge services to residents and guests, daily package intake, and maintaining the operations of the farmhouse.
• Assist with New Resident Packets and Orientations
• With additional duties based on the needs of the company

Physical Demand and Work Environment:

• Ability to maintain regular, punctual attendance.
• Frequent verbal and written communication with residents, guests, staff, and other business associates by telephone, correspondence, or in person.
• Prolonged periods sitting at a desk and working on a computer.
• Frequent walking and standing.
• Ability to push, pull, and lift up to 25lb.
• Must be able to work weekends and holidays.
• Ability to safely perform all essential job functions consistent with ADA, FMLA, and other local and federal standards in a wide variety of outdoor & indoor locations.

Job Type: Part-time

Pay: $17.00 per hour

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person