Technology Field Operations Supervisor

Salary : $8,926.96 - $10,481.93 Monthly

Location : Within the boundaries of the Long Beach Unified School District, CA

Job Type : Full-Time, 12 months

Job Number : 25-0159-5249

Department : Information Services

Opening Date : 01 / 30 / 2025

Closing Date : 2 / 21 / 2025 4 : 30 PM Pacific

Job Summary

Under general direction, plan, oversee and participate in the District's technology support field operations including the installation, maintenance and repair of computers and peripherals, audio / visual equipment and systems, Voice-over-IP (VoIP), telecommunications, and systems such as fire, clock, bell, and security systems; train and supervise assigned personnel; perform related duties as assigned.

Examples of Duties

The classification specification does not describe all duties performed by all incumbents within the class. This summary provides examples of typical tasks performed in this classification.

• Participate in the planning, organization and oversight of the daily operations and activities of the District's technology support field operations to meet user needs and District technology goals; assure high-quality customer service is provided to end users and compliance with applicable laws, codes rules and regulations. E
• Oversee and participate in the installation, maintenance and repair of computers and peripherals, audio / visual equipment and systems, Voice-over-IP (VoIP), telecommunications, and systems such as fire, clock, bell, and security systems; provide technical assistance to personnel working in the field. E
• Train and supervise the performance of assigned personnel; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; schedule and assign work. E
• Communicate with administrators, vendors, end users, staff, service providers and outside organizations to coordinate activities and projects, prioritize and schedule work, resolve issues and exchange information. E
• Estimate and order materials, labor and equipment for field operations and projects; assure projects, service tickets and requests for service are completed in a timely and cost effective manner; communicate with the Help-Desk regarding daily service tickets and user needs. E
• Oversee support activities and services for successful completion of technology projects; oversee the completion of project phases; identify and resolve issues delaying progress or delivery of products and services. E
• Assist in the development and implementation of practices and procedures that improve efficiencies and customer service for end users; monitor and evaluate the efficiency of service delivery methods; recommend preventative maintenance cycles. E
• Prepare specifications for projects; conduct site visits to inspect work in progress, assure District standards and specifications are met, and work is completed in a timely manner. E
• Participate in evaluating the effectiveness of existing technology equipment; provide recommendations concerning the purchase of new equipment and enhancing existing equipment to achieve user instructional / administrative goals; assure compliance with established District objectives and resources. E
• Prepare and maintain a variety of records, files and reports related to field operations and other assigned activities; conduct special studies as assigned. E
• Participate in the preparation of Request for Proposals (RFP's); evaluate and make recommendations regarding vendor proposals. E
• Assist in the development of assigned budgets; monitor expenditures; recommend cost reduction measures. E
• Participate in the formulation and development of departmental policies, procedures and programs; advise administrators of unusual trends or problems and recommend appropriate corrective action. E
• Operate a computer and assigned software programs; operate other office equipment as assigned; operate a variety of tools and equipment utilized in the operation and repair of computer systems. E
• Drive a District-issued or personal vehicle to various sites to conduct work; respond to after-hours emergency calls or coordinate response. E
• Attend and participate in meetings, conferences and seminars related to technology to maintain current knowledge of technological advances in the field; conduct staff meetings and in-service trainings. E
• Perform related duties as assigned.

Note : At the end of some of the duty statements there is an italicized "E" which identifies essential duties required of the classification. This is strictly for use in compliance with the Americans with Disabilities Act.

Employment Standards

Knowledge of :

Installation, maintenance and repair of computers and peripherals, digital audio / visual equipment and systems, Voice-over-IP (VoIP), telecommunications, or systems such as fire, clock, bell and security systems in a networked environment.

Components and capabilities of local and wide area network switches, routers, servers and cabling.

Principles and practices of providing quality customer service.

Principles and practices of supervision and training.

Project management techniques.

Organization and work flow management.

Record-keeping and report preparation techniques.

Applicable laws, codes, regulations, policies and procedures.

Budgeting practices regarding monitoring and control.

Interpersonal skills using tact, patience and courtesy.

Oral and written communication skills.

Operation of a computer and assigned software.

Ability to :

Plan, oversee and participate in the District's technology support field operations.

Assure quality customer service to end users and foster a culture of responsiveness to client needs.

Troubleshoot and resolve issues with computer hardware, software, networks and peripherals.

Operate a variety of tools and equipment utilized in the operation and repair of computer systems.

Assist in the development and monitoring of assigned budgets.

Estimate labor and material costs.

Supervise and evaluate the performance of assigned personnel.

Read and interpret plans and specifications.

Work independently with little direction.

Interpret, apply and explain rules, regulations, policies and procedures.

Understand and resolve issues, complaints or problems.

Build consensus and apply problem-solving techniques in a constructive manner.

Analyze situations accurately and adopt an effective course of action.

Plan and organize work.

Maintain current knowledge of technological advances in the field.

Assure compliance with applicable laws, codes, rules and regulations.

Prepare and maintain records and prepare narrative reports.

Communicate effectively both orally and in writing.

Establish and maintain cooperative and effective working relationships with others.

Operate a computer and assigned software.

Education and Training :

Bachelor's degree in computer science, information technology, business administration or a closely related field.

Experience :

Four years of experience involving installation, maintenance and repair in one or more of the following areas including some experience in a lead or supervisory capacity :

Computers and peripherals

Digital audio / visual equipment and systems

Voice-over-IP (VoIP) and telecommunications

Systems such as fire, clock, bell and security systems in a networked environment

Experience in an educational environment is preferred.

Two years of additional experience may be substituted for two years of the higher education.

Any other combination of training and experience that could likely provide the desired skills, knowledge or abilities may be considered.

Special Requirements

Positions in this class require the use of a personal automobile and possession of a valid California Class C driver's license.

Applicants for this classification will be required to obtain and submit, at his / her own expense, his / her current motor vehicle driving record at the time of appointment. The record must meet and be maintained at the District's safe driving standard. Failure to meet this requirement will result in the disqualification and / or rejection of the applicant regardless of any other standing.

TThe Long Beach Unified School District prohibits discrimination, intimidation, harassment (including sexual harassment) or bullying based on a person's actual or perceived ancestry, color, disability, gender, gender expression, gender identity, immigration status, national origin, religion, race or ethnicity, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics. For questions or complaints, contact Equity Compliance Officer : Steve Rockenbach, Director of Employee Relations, 1515 Hughes Way, Long Beach, CA 90815, 562-997-8220, and Title IX Coordinator : Kimberly Dalton, Director of Human Resource Services, 1515 Hughes Way, Long Beach, CA 90815, 562-997-8108,

SELECTION PROCEDURE :

The examination process for this recruitment may be comprised of one or any combination of the following : screening of the applicant's training, background, and experience; scored evaluation of responses on a supplemental application; written examination(s); qualifications appraisal oral examination; performance examination; or technical oral examination, scored on a job-related basis. Only the most highly qualified candidates will be invited to continue in the examination process. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.

The District provides excellent medical, dental, vision and life insurance benefits as well as an income protection plan for eligible Classified employees.

For more information regarding health benefits please visit :

Classified employees earn paid vacation at the initial rate of 14 days for full-time 12 month employees (.055 hour for each hour worked) and receive increases after 5, 10, and 15 years of service for a total of 21 days after 15 years.

12 month Classified employees earn 13 working days of sick leave each year which are accumulated indefinitely. Employees of other California school districts who have accrued sick leave may transfer it to LBUSD in accordance with the California Education Code.

12 month Classified employees receive 14 paid holidays per year.

Completion of the following supplemental questions is required of all applicants. This is considered a test component in the examination process. An evaluation of candidates' responses will be made by a screening panel following the application deadline. A limited number of candidates who best meet the needs of the District will be invited to continue in the examination process. It is important that your responses are clear and concise. Responses that are incomplete or unclear will not receive credit. Your Work Experience in the application must also include all of your recent and relevant experience in order for your application and supplemental to be considered. For those questions to which you have no response, please indicate "no response".DO NOT refer the reader to your resume. A resume will not be accepted in lieu of completion of the required application or supplemental materials. Please answer by selecting "Yes" as confirmation that you read these instructions.

This position requires a bachelor's degree in computer science, information technology, business administration or a closely related field. Do you meet this requirement?

Four years of experience involving installation, maintenance and repair in one or more of the following areas including some experience in a lead or supervisory capacity : Computers and peripheralsDigital audio / visual equipment and systemsVoice-over-IP (VoIP) and telecommunicationsSystems such as fire, clock, bell and security systems in a networked environmentExperience in an educational environment is preferred.Two years of additional experience may be substituted for two years of the higher education.Any other combination of training and experience that could likely provide the desired skills, knowledge or abilities may be considered. Please select the experience you possess which qualifies you for this position.

Please select the areas in which you have experience involving installation, maintenance and repair in one or more of the following areas. Select all that apply.

Experience in an educational environment is preferred. Please list any related experience. If you have no related experience, type N / A.

Please describe your experience with technology project management including : estimating and ordering materials, labor, and equipment for technology support.

Describe your direct responsibility and experience working as a lead or supervisor. Specify the number of staff, types of positions you lead / supervise, and the scope of duties you performed.

Do you have a valid California Class C driver's license, and are you willing and able to use a personal automobile in the performance of your job duties?

An applicant for this class will be required to obtain, at his / her own expense, and submit his / her motor vehicle driving record at the time of appointment. This record must meet and be maintained at the District's safe driving record standard. Failure to meet this requirement will result in the disqualification and / or rejection of the eligible regardless of any other standing. The District's Safe Driving Record Standard is : - no more than three (3) moving violations within the past three (3) years- no more than one (1) at fault accident within the past three (3) years (any accident shall be deemed at-fault absent sufficient proof to the contrary, such as : a signed statement from a private insurance company, or a report from the Department of Motor Vehicles or other government agency); - no conviction for failure to report an accident within the past three (3) years- no conviction for driving under the influence, or driving while intoxicated, or reckless driving within the past five (5) years Do you meet the safe driving requirements?

PLEASE NOTE : Applicants must check their emails on a regular basis to find out their status on an application. Emails we send may be caught by spam filters and it is the responsibility of the applicant to check their spam / junk folder.For mail notify applicants, mail regarding status on an application will be sent to the mailing address provided.

I understand that exam segments may be conducted online and may require access to a computer with an internet connection and Google Chrome or Firefox browsers. The exam components may also require access to a computer, smart phone, or tablet with internet connection and a video recording device. I understand that it is my responsibility to contact Personnel Commission immediately proceeding the exam invitation requiring such devices if I do not have access to the required technology.

Required Question

Salary : $8,927 - $10,482