What are the responsibilities and job description for the Muscle Shoals - Service Advisor - Full-time position at Long-Lewis Automotive Group?
Job Details
Description
The Service Advisors are the center of communication for service activities. They are the liaison between the customer and the technician, serving as the primary point-of-contact for all automotive service and repair matters. The Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service(s), and set/manage expectations for both customer and technician. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver’s license & clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus, but not required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, able to maintain composure at all times, professional appearance, great communication skills, and the ability to deliver world class customer service.
Description
The Service Advisors are the center of communication for service activities. They are the liaison between the customer and the technician, serving as the primary point-of-contact for all automotive service and repair matters. The Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service(s), and set/manage expectations for both customer and technician. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver’s license & clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus, but not required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, able to maintain composure at all times, professional appearance, great communication skills, and the ability to deliver world class customer service.