What are the responsibilities and job description for the Prattville - Mobile Service Advisor - Full-time position at Long-Lewis?
The Mobile Service Advisors are the center of communication for customers whose service/repair activities are done away from the dealership, whether at the customer’s home, place of work, or elsewhere.
He/she is the liaison between customer and the technician, serving as the primary point-of-contact for all automotive service and repair matters. The Mobile Service Advisor must listen and thoroughly understand customer concerns, arrange for appropriate repairs and/or pick-up/delivery of the customer vehicle, and set/manage expectations. He/she ensures the customer knows what repairs are needed and what repairs & maintenance are recommended.
The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver’s license & clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus, but not required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, able to maintain composure at all times, professional appearance, great communication skills, and the ability to deliver world class customer service.
