Bicycle Service Manager

We love what we do and have fun doing it at our shop. That said, it's hard work and is fast paced. The following list is a must for all new hires:

• You must be a team player, but also able to work independently
• You must be a good communicator, dedicated to offering excellent customer service and maintaining open and positive relations with coworkers
• You must be positive, a good listener and have a lot of patience
• You must be interested and willing to spend time on continuing education to further develop skills and knowledge (provided by our shop)
• You must enjoy educating others and building relationships
• You must be able to keep up in an energetic environment that can sometimes feel hectic and chaotic
• You must be willing to roll up your sleeves, lend a hand to colleagues and do what's necessary to get the job done.
• You must be thorough and detail oriented
• You must be self motivated, proactive, adaptable, dependable and reliable
• You must have a good sense of humor and zest for adventure

Tech Duties include but are not limited to:

• Assemble and prepare bikes for sale.
• Install accessories selected for bikes (stems, handlebars, lights, saddles, racks, kickstands, water bottle cages, etc).
• Provide stellar customer service through direct and detailed interactions with customers, sharing product and technical knowledge as appropriate.
• Evaluate the mechanical condition of bikes, estimate the cost of repairs and provide an educated assessment that includes a completion date.
• Complete work orders accurately and fully (record parts needed and/or ordered, work performed, pricing, notes to customer and process to next status or location)
• Meet or exceed shop production standards.
• Operate cash register as necessary.
• Report or record replacement parts, inventory and supply shortages to the manager.
• Maintain shop cleanliness, including individual workspace and common space areas
• Install new tubes/tires/brake pads, adjust brakes/derailleurs, align/tru wheels, bleed brakes, etc
• Suggest and sell products within the service department (new chains, cassettes, grips, saddles, pedals, etc)
• Other duties as needed/ assigned.

Manager Duties include but are not limited to:

• Train, mentor, coach and manage new and existing service staff
• Write at least 50% of the works orders
• Manage workflow and service performed
• Manage communications from Service Department to customers
• Check and maintain mechanical standards on everything leaving the shop
• Manage service inventory processes, including ordering, receiving and cycle counting
• Manage and control service costs and profitability
• Set goals and guide service staff on hitting them
• Find efficiencies by reviewing service reports
• Keep staff engaged, motivated, on target and hitting goals
• Demonstrate a commitment to your staff, your peers, supervisors and the mission and values of the shop
• Work in collaboration with the Sales Manager in directing the performance of sales and service staff for the store
• Meet with staff and owners regularly to review wins, misses and set new action items and goals

Requirements include but are not limited to:

• Minimum 5 years experience working as a technician/mechanic in a bike shop
• Minimum 2 years experience working as a manager
• Experience with current road and mountain bike technology & able to keep up-to-date on all technology
• Ability to multitask in a fast-paced work environment & able to accommodate multiple customers at once
• Ability to plan effectively and stay a step ahead of shop's needs
• Interest in increasing sales through service while working in a team environment that's committed to growth
• Ability to engage, motivate and help develop leadership skills in those around them
• Ability to hold self and team accountable to action items and goals set
• A commitment to delivering the best possible experience for customers
• Available to work FT which includes Saturdays
• Ability to periodically lift 50 pounds
• Willing & able to cross over from service to sales when needed without issues

• Knowledge of Ascend POS
• Experience with Microsoft Excel
• Has worked in a Trek dealership previously
• Familiar with the Trek lineup
• Cycling enthusiast

Benefits include but are not limited to:

• Competitive pay
• Bonuses
• 401K
• Flexible time off
• Generous employee discounts
• Positive & fun company culture

Salary : $24 - $30