What are the responsibilities and job description for the PBX Operator position at Loretto Hospital?
Under the direction of the Supervisor, the Hospital Operator manages the communication network by receiving incoming calls and providing callers with essential information. This role coordinates activities among doctors via the answering service and ensures patient and family inquiries are handled appropriately. Additionally, the Operator may perform administrative and secretarial duties to support hospital operations. Strong communication skills and a customer service-oriented mindset are essential for success in this fast-paced environment.
JOB REQUIREMENTS
- High school diploma or general education degree (GED) required
- Six months related experience or equivalent combination of education and experience.
- Previous experience in a call center or healthcare setting is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong organizational skills and ability to multitask in a busy environment.
- Proficient in using communication systems and basic office software.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. Usage of proper body mechanics while sitting and using telephone hand set. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
