What are the responsibilities and job description for the IT Support Specialist position at Los Angeles Film School?
Essential Duties And Responsibilities
- Self-assign tickets from the queue and troubleshoot them
- Support various student technology issues, including connectivity to the school’s network.
- Support staff and faculty workstations and laptops, including hardware and software deployment, phone connections, general IT troubleshooting, and network connectivity.
- Support and manage on-site lab workstations, including deployment of images and maintenance of software packages.
- Prepare workstations and laptops as well as configuring via Intune & JAMF and installing necessary software
- Maintain inventory of IT-related equipment deployed and on-hand throughout the company
- Report and communicate system issues with the IT Manager and escalate issues to the systems or network administrator when necessary.
- Contribute and maintain documentation within the knowledgebase
- Perform other duties as assigned by the IT Manager.
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- General understanding of Active Directory (On-Premises & Azure)
- Ability to analyze issues, including being able to review and understand system and event logs
- Ability to crimp network cable
- General understanding of basic networking concepts
- Knowledge of audio and video equipment and setup is a plus but not required.
- Experience with both Windows and macOS operating systems
- Experience supporting users and systems within a domain environment.
- CompTIA A and related certification accreditation advantageous.
- Associate or bachelor’s degree in computer science, Information Technology, Information Systems, or related discipline(s) is a plus.
- Refer to Competencies | Knowledge | Skills | Abilities section.
- Might be exposed to dust.
- Might be exposed to electric shocks.
- Might be exposed to Wi-Fi radiations.
- Able to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot issues as needed.
- Able to sit and/or stand for an extended period
- Be able to stay calm during conversation with possible frustrated staff or students.
- Be able to multi-task.
Salary : $22 - $25