Medical Front Office Receptionist

Job Title: Bilingual Medical Front Desk Receptionist (English and Spanish)

Location: Sherman Oaks

Salary: $18 per hour (Based on Experience)

Job Type: Full-time

Company Overview:

Los Angeles Orthopaedic Institute, is a busy orthopedic medical office dedicated to providing top-quality patient care. We are currently seeking a skilled and enthusiastic Bilingual (English and Spanish) Medical Front Desk Receptionist to join our dynamic team. If you are a detail-oriented, customer-focused individual with excellent communication skills and knowledge of work comp and commercial insurances, we encourage you to apply.

Position Overview:

As a Bilingual Medical Front Desk Receptionist in our busy orthopedic office, you will be the first point of contact for our patients and visitors. Your ability to communicate fluently in both English and Spanish, along with your friendly demeanor, organization, and multitasking abilities, will be essential in ensuring a smooth and positive experience for all who enter our facility. This is a critical role that plays a pivotal part in the overall patient experience, especially for those with work comp and commercial insurance needs.

Key Responsibilities:

• Greet and welcome patients and visitors in a warm and professional manner, fluently communicating in both English and Spanish.
• Register patients and verify their personal and insurance information, with a particular focus on work comp and commercial insurances.
• Schedule appointments and maintain the appointment calendar, considering insurance pre-authorization requirements.
• Answer phone calls, address inquiries, and direct calls to the appropriate department, providing assistance in both English and Spanish.
• Collect co-pays, deductibles, and outstanding balances accurately, including navigating complex insurance billing for work comp and commercial cases.
• Check patients out and provide them with prescriptions and referrals as directed by medical staff, ensuring all insurance-related paperwork is complete.
• Schedule follow-up appointments and provide patients with appointment details, including insurance coverage information, in both English and Spanish.
• Prepare patient charts for upcoming appointments, ensuring all necessary documentation is in order.
• Maintain a clean and organized front desk area.
• Coordinate with medical staff to ensure seamless patient flow.
• Assist with administrative tasks, such as filing, data entry, and insurance claim processing, with a deep understanding of work comp and commercial insurance regulations.
• Adhere to all privacy and confidentiality regulations, including HIPAA.

Qualifications:

• High school diploma or equivalent; additional relevant education is a plus.
• Previous experience as a medical front desk receptionist, with a strong background in work comp and commercial insurance processes.
• Fluency in both English and Spanish is a must.
• Proficiency in using electronic health record (EHR) systems.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with a high degree of accuracy.
• Ability to maintain a calm and professional demeanor in a fast-paced orthopedic office.

Benefits:

• Competitive salary starting at $18 per hour, commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with employer match.
• Opportunities for professional development and growth within the company.
• A supportive and collaborative work environment.
• Paid time off and holiday pay.

How to Apply:

If you are a motivated and personable individual with a passion for healthcare, fluency in both English and Spanish, and a deep understanding of work comp and commercial insurances, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience.

Los Angeles Orthopaedic Institute, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our team and help us continue to provide exceptional care to our patients in a fast-paced orthopedic setting!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Orthopedics

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $20