What are the responsibilities and job description for the Treatment Coordinator position at Lost Mountain Dental?
Lost Mountain Dental
Dr. Mulkey and his team at Lost Mountain Dental believe excellent dentistry starts with a strong relationship between the staff and patients. Dr. Mulkey has been serving the area for over 20 years and we pride ourselves on the family like atmosphere that we have created for both the patients and employees. We are looking to add an experienced Treatment Coordinator to our existing team! The ideal candidate is someone who is looking for a long term dental home, with 2 years of dental experience.
Full Time Schedule:
Monday - Friday 7:30am-5:30pm
Job Duties may include but are not limited to:
- Explain the treatment plan, address patient concerns and answer any question
- Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
- Build trust, and understand the patient’s objectives
- Conduct interview to understand the patient’s oral health history, concerns, and objectives
- Check-in and greet patients in a friendly manner and acknowledge patient concerns or issues.
- Verify patient information is correct and all required paperwork is completed and signed.
- Remind patients of their co-pays at time of check in and/or collect post co-pays, deductibles etc.
- Work with billing representative/collection department to resolve any outstanding insurance claims/balances on patient accounts.
- Send insurance prior authorizations when necessary to Insurance Plans.
- Send specialty referrals.
- Verify insurance benefits
- Schedule next appointments (multiple).
- Maintain a professional appearance at all times.
- Answer phone by second ring.
- Schedule Patient appointments in proper columns.
- Focus on getting new patients in within 24 Hours.
- File charts and miscellaneous paperwork daily.
- Manage the schedule to allow accommodation for walk-ins
- Pull charts for next day and print routing slips.
- Confirm all appointments in advance.
- Manage the cancellation list to fill the schedule.
- Additional related tasks that may be assigned by the Office Manager
Our Treatment Coordinator's are paid a competitive hourly rate and benefits are offered within the first 60 days of employment.