What are the responsibilities and job description for the Front Office Coordinator/Receptionist position at Lou Plastic Surgery?
Front Office Receptionist- Plastic Surgery
We are seeking a front office receptionist with an outgoing and positive personality. Must be a self-motivated and able to work independently to meet and exceed pre-determined sales quotas. A polished appearance and professional demeanor are both MUSTS. Ability to connect with our patients and build strong relationships are key points to your success as well as a strong ability and willingness to learn medical procedures. Must be a self-starter, articulate, a quick learner, confident, and a team player. Excellent customer service skills and a caring personality are needed. Candidate must be mature, gregarious, energetic, and highly motivated.
Duties Include:
- Greet patients
- Answer phones
- Appointment scheduling
- Faxing
- Knowledge of EMR
- Sales
- Responding to Inquiries
- Able to patiently and thoroughly answer patient questions and ease patient concerns
- Social Media
Required Qualifications:
- 1 years of relevant sales experience
- Proven record of excellence in sales and customer service
- Superior customer service skills and sales-oriented personality required with a strong team approach
- Strong attention to detail
- Very high ethical standards
- Dermatology, Cosmetic, Med Spa, Plastic Surgery office experience preferred
- Spanish speaking a plus!
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Healthcare setting:
- Clinic
- Med spa
- Private practice
Medical specialties:
- Plastic Surgery
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Give me an example of a time you made a mistake at work.
- Sometimes employers put too much on their employees’ plates. Was there a time when you were overwhelmed with work? How did you handle the situation?
- How do you adapt to sudden changes in the workplace? Could you give me an example?
- Do you usually set goals at work? If yes, could you give me an example of a goal you had and how you achieved it?
- Tell me about a time when you were faced with a challenging situation. How did you solve it?
- Have you ever had to work under a tight deadline?
- Tell me about a time when a client was asking for the impossible. How did you explain and communicate this to them?
- Did you ever have to correct one of your superiors when they were wrong? How did you approach that situation?
- How active are you on social media?
Education:
- High school or equivalent (Required)
Work Location: In person