Diner Server

The diner server greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position. Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.

Required Functions:

• Smile and greet customers in a friendly manner as they enter the diner. Provide a fast, friendly, and enjoyable dining experience for all customers. Respond to customer requests in a timely and efficient manner. Engage each customer genuinely and thank them for their business.
• Food preparation
• Table service, preparing drinks, refills, and taking concise orders.
• Preparing To-Go orders
• Assisting cook dress sandwiches, include correct condiments with orders.
• Keeping a clean and safe work environment
• Operate a point-of-sale system adhering to all company policies and standards. Maintain proper cash levels and follow all cash handling and shift change processes and procedures to ensure no cash shortages occur.
• Assure fresh, quality food, and beverages are always available.
• Follow uniform, appearance, and dress code policies.
• Adhere to the execution of established safety and security policies and procedures.
• Complete all diner housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, cleaning restrooms, cleaning food service equipment, etc.)
• Replenish products and supplies to ensure in-stock conditions at all times. Rotate and front-face stock to ensure freshness and quality of products and easy customer access. Remove damaged and out-of-date merchandise from the tables/shelves. Keep the store looking neat and attractive.
• Communicate with the Management team regarding customer requests or complaints and any vendor-related concerns. Report all theft and any suspected shoplifting.
• Check-in external and internal vendors according to standards and procedures.
• Follow all company policies, procedures, and quality standards.
• Assume other duties and responsibilities as assigned to accommodate store operational needs.
• Represent the company brand by exemplifying its core values.

Qualifications:

• Must be at least 18 years of age to be considered for this position.
• Ability to Multitask, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift to 50 pounds.
• Basic language and mathematical skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Willingness to work weekends, nights, and holidays as scheduled.
• Must be able to reliably report to work on time, as scheduled.

Required Certifications and Licenses:

It is the responsibility of the server to always maintain a valid State and Parish Certifications and/or Licenses. Must have them with them while on duty and present them to management or official when asked.

The following must be obtained:

• Valid State Identification card or driver’s license
• Copy of Social Security Card