What are the responsibilities and job description for the Customer Service Coordinator / CSC position at Lovelace Medical Group Westside Irving?
Overview
Join our team as a day shift, full-time, Westside Office Customer Service Coordinator (CSC) in Albuquerque, NM.
Fulfilling your purpose begins here:
People First, Always. Here’s how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
- Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
Handles customer account transactions, provides customer assistance and performs and/or oversees cashiering operations. Accurate documentation of posted payment or payment arrangements.
Reconciles daily cash drawer in accordance to cash balance policy and procedure. Accurate completion of mini cash report to include minimal posting errors.
Completes assigned work queues to ensure timely completion of accounts for billing.
Adheres to policies, procedures and regulations to ensure patient safety and regulations. Must attend mandatory meetings and provide constructive recommendations for areas of improvement.
Takes ownership of assignments and other duties as assigned or requested.
Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
Cooperates and interacts with superiors, peers, other departments, and all customer groups demonstrating our commitment to service to include LHS behavioral standards.
Qualifications
Job Requirements:
- High School Diploma or GED
- Medical terminology
- One (1) year of previously related experience
- Previous medical office experience
Preferred Job Requirements:
- Associate's Degree in related field of study
- Heart Saver