Front Desk Specialist

Job Description

Job Description

JOB TITLE : Front Desk Specialist

LOCATION : North Charleston, SC

GENERAL STATEMENT OF DUTIES : Provide excellent customer service to patients and their families; register patients and receive LLCC visitors, answer the telephone and record messages for the clinical staff, prepare the office for the day, collect payments, and schedule patient appointments;

assist physicians / Medical Assistance as requested; train new Patient Services Representative (Medical Administrative Specialists).

REPORTING RELATIONSHIP : BILLING MANAGER

SUPERVISORY RELATIONSHIP : YES

TYPICAL PHYSICAL DEMANDS : Position requires full range of body motion, as well as manual and finger dexterity and hand-eye coordination.

Employee will occasionally be asked to lift files or paper weighing up to 30 pounds. Job duties require the ability to sit / stand for long periods of time.

Employee will work under stressful conditions and work irregular hours from time to time. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary.

Vision must be correctable to 20 / 20 and hearing must be in the normal range for telephone contact. Position also requires viewing computer screens and typing for long periods of time.

TYPICAL WORKING CONDITIONS : Typical work will be performed in a reception area, and involves frequent contact with patients and family members, some of whom may be disgruntled.

Work may be stressful at times. The employee must be comfortable asking patients for money. Interaction with others is constant and interruptive.

Contact involves interaction with sick people.

ESSENTIAL JOB DUTIES :

• Opens the office each day according to protocol; Greets patients as they arrive for appointments.
• Answers the telephone pleasantly, and by the third ring as often as possible; routes calls or takes messages.
• Attempts to handle problems as they may arise before sending to Manager.
• Maintains patient confidentiality; complies with all HIPAA and compliance guidelines established by the practice.
• Prints face sheet / router for all patients.
• Enters patient demographics, insurance, and authorization information, scans insurance cards and drivers licenses, obtains updated information, and creates charts as necessary
• Collects copays and / or payments; issues receipts, posts payments to patient accounts as appropriate.
• Refers patients who need to establish payment plans to the billing specialists.
• Explains HIPAA privacy policies to patients, provides written guidelines to each patient.
• Prepares and organizes charts by the end of day; reviews and runs daily schedules three days in advance.
• Schedules patient appointments; provides charges for the visit and the patients financial obligation, collects any additional copayments and past due balances.
• Provides patients with appointment reminder at end of visit, reviewing to ensure information is for the correct patient, physician, date and time.
• Establishes patients into the Patient Portal and routinely communicates with patients through secured messages.
• Performs medical records requests as needed.

OTHER JOB DUTIES :

• Ensures all faxes are cleared out of the fax box and distributed throughout the day.
• Facilitates any physician requests throughout the day.
• Keeps the reception area neat and clean at all times.
• Calls for service on office machines; I.e.-copiers, faxes, credit card machine, etc.
• Receives and appropriately directs vendors, drug reps, and contracted repairmen.
• Assists Practice Administrator with interview process.
• Attends all regular staff meetings.
• Completes all other duties as assigned by the Practice Administrator or Practice Partners.

KNOWLEDGE, SKILLS & ABILITIES :

• Must possess a detailed knowledge of medical terminology.
• Requires a basic knowledge of CPT and ICD-9 / 10 coding applications.
• Must possess adequate computer skills and ability to navigate EMR system (NextGen).
• Must feel comfortable using email and interacting via Internet.
• Must be able to multitask while maintaining accuracy.
• Must possess strong verbal and written communication skills.
• Must always display a collegial, courteous, positive, and helpful attitude towards other offices, patients, patient family, LLCC staff and physicians while maintaining a pleasant speaking voice and attitude.
• Must display a great approach towards a team-based environment.
• Must be reliable and highly motivated to excel.
• Must be able to follow directions and office procedures.
• Must maintain a professional and neat appearance.
• Must arrive to LLCC on time each day ready to begin work. Breakfast is not inclusive of work hours.

EDUCATION : High School Diploma required

EXPERIENCE : A minimum of two years in the medical profession is preferred. Pulmonary care experience is highly recommended.

CERTIFICATE / LICENSURE : N / A

AMERICANS WITH DISABILITY ACT STATEMENT :

All applicants who become disabled must be able to perform the essential job functions, either unaided, or with assistance of a reasonable accommodation, to be determined on a case-by-case basis.

DISCLAIMER STATEMENT :

The aforementioned job description and document is solely intended to outline the general job duties and nature of the role.

It’s intent is not to be construed as an exhaustive and all encompassing list of responsibilities, duties, skills and knowledge required of personnel so classified.