What are the responsibilities and job description for the Pro Customer Facilitator position at Lowe's?
- Deliver, generate, and support technical training and content, technician videos, and product-based curriculum and eLearning development.
- Establish effective working relationships to identify development needs, skill gaps, and ensure program designs are engaging learners.
- Delivers useful and engaging training programs for servicers designed to strengthen brand loyalty and facilitate profitable growth.
- Partners with leadership to gain knowledge of industry work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
- Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
- Conducts training sessions covering specified areas.
- Reports on the progress of technicians and market managers under guidance during training periods. Maintain trainee records. Facilitates night classes as needed.
- Delivers remedial or follow-up training as well as recurrent skills enhancement training.
- Develops actionable training plans with minimum direction needed.
- Develops timelines and project schedules.
- Responsible for the development of all training materials, ensuring the needs of the business are met.
- Report KPI's, strengths, and opportunities on a regular schedule.
- Deploys all training materials and operational documents/processes.
- Transfer of knowledge to learners by utilization of a variety of learning instruments and application of adult learning principles.
- Attends meetings and seminars to obtain information for use in training programs, or to inform management of training program status.
- Oversees training projects and participates in special assignments as needed.
Requirements:
- Bachelor's degree in a related field, or an equivalent combination of education and experience
- 2 years' training experience
- 5 years of experience leveraging technology for major appliance, HVAC, electrical and other apartment industry expertise troubleshooting
- Exceptional written, verbal, and interpersonal communication skills
- Excellent technical skills, proficiency in Microsoft Office (Word, Excel, PowerPoint), ability to become proficient in multiple technical systems
- Excellent facilitation and coaching skills
- Learning agility, ability to 'learn on the fly'
Preferences:
- EPA Universal certification
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, HI, NJ, NY, WA: $58,100.00 - $96,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.Salary : $58,100 - $96,900
