What are the responsibilities and job description for the FFC Operations Support Supervisor position at Lowes?
Essential Functions:
•Drives compliance with daily safety requirements and builds/sustains a culture of safety among subordinates and peers
•Keeps track of key performance indicators across functions including administrative support, inventory, and quality assurance
•Supports FFC services and complies with policies and procedures
•Assists FFC with physical inventory interacting with various IT, corporate, and warehouse management systems to investigate and fix complex and technical issues
•Participates closely in inventory system testing activities and integration which requires in-depth knowledge of the various systems
•Creates reports that provide the FFC with visibility to inventory issues
•Research issues related to daily, weekly, monthly, or yearly inventory reports for FFC
•Develops monthly reports showing inspection and audit performance and improvement opportunities.
•Audits for customer fulfillment orders and store replenishment orders
•Evaluates and recommends alternative auditing procedures for continuous improvement
•Interprets and supports quality policies and implements guidelines to ensure compliance with quality standards and documents
•Adheres to quality processes identifying issues and gaps in current processes or documents
•Performs delivery management overseeing load planning and allocation
•Reports quality metrics to leadership
•Develops new methods to resolve identified issues
•Troubleshoots and manages emergency situations assessing best solution and utilizing most effective and efficient resources
•Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems reporting discrepancies and/or unsafe conditions recommending and implementing corrective actions
•Leads efforts driving administrative, inventory, and quality core tasks and supports training, education and upskilling as needed
•Communicates effectively with associates regarding business objectives or current issues
•Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
•Approves off standard hours for associates ensuring accurate accounting of performance for team
•Sets goals and communicates clear expectations for associates providing timely and constructive feedback
•Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
•Works with associates to build a work environment of engagement and inclusion
•Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and partnering with HR in the hiring process
•Trains new hires and existing employees on processes and procedures as applicable
•Discusses and resolves conflicts between associates
•Sponsors and leads associates through change
•Responds to incidents or injuries and ensures first aid response takes place as needed
•Collaborates with the other FFC teams to ensure consistent processes and expectations
Minimum Requirements:
•Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
•Basic math and reading comprehension skills
•Basic computer skills, including working knowledge of Microsoft Office
•Proven record of complying with safety requirements
•Experience building a culture of safety among subordinates and peers
Preferences:
•Leadership experience with direct report responsibility
•Experience mentoring and coaching others
•Experience monitoring the work of others to ensure quality
•Experience managing resources, time, and budgets
•Experience working with and communicating to leadership all levels of the organization
•Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
•Experience with software applications such as Microsoft Office and/or a Warehouse Management System
•Bi-lingual skills, if applicable to the facility
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
