What are the responsibilities and job description for the Assistant Manager position at Lowlands Group?
Assistant Manager
The Assistant Manager is responsible creating exceptional guest experiences through leading your teams to drive profitable sales. He or she will assist the General Manager in the day-to-day restaurant operations and in managing the staff. These duties will include executing company policies, procedures, and programs.
The Assistant General Manager will oversee and coordinate the planning, training and leadership necessary to achieve stated objectives in guest service and satisfaction, employee retention, sales, costs, food quality, cleanliness and sanitation. The Assistant Manager will help to support the company by creating and maintaining an excellent work environment by providing leadership, direction, and development to supervisors and team members alike.
Additional duties may include:
Increase overall guest satisfaction
- Improved customer satisfaction metrics in social media and other tools utilized
- Work with and through teams, including servers, hosts, bussers, bartenders and kitchen, to provide great experiences for guests
Grow sales
- Positive Year-Over-Year sales
- Achieve sales goals through phenomenal guest experiences
Manage Labor Effectively Daily
- Maintaining appropriate staffing pars
- Manage labor to the budget utilizing effective scheduling strategies with adjustments made for changes in sales
Develop A players
- Help promote staff to hourly supervisors and salaried managers
- Grow employee culture through timely review process
- Select and develop hourly team
- Recruit and hire A players 12 months a year
- Refer at least 1 salaried manager annually
Outstanding candidates will
- Have an unusual focus on the guest experience
- Enjoy and excel in working with and developing teams
- Thrive in a fast-paced goal oriented environment
- Commit to the success of the team
- Encourage feedback for professional growth
Physical Requirements Necessary for the Position:
All Managers will regularly stand, walk, talk, carry, bend, stoop, turn and lift in excess of thirty-five (35) pounds. Managers will also view a computer monitor and type/write on a regular basis. Team lift required on anything over twenty-five (25) pounds and/or an awkward lift.