What are the responsibilities and job description for the Field Service Technician position at LSINC Corporation?
Join LSINC Corporation, a dynamic and rapidly growing innovator in the printing industry. We're on the hunt for a passionate and driven Field Service Technician to support our Engineering and Manufacturing Teams and play a key role in our continued success. If you're eager to dive into the cutting-edge world of direct-to-object printing, this is your chance to shine and grow with us.
Why Join Us?
At LSINC, you'll be part of an energetic team that's redefining the printing landscape. We offer exceptional opportunities for professional development and career advancement. As a Field Service Technician, you'll be at the forefront of technology, working with state-of-the-art digital equipment and contributing to exciting projects that push the boundaries of innovation.
Key Responsibilities:
- Exceptional Client Service: Deliver outstanding support to our clients, ensuring top-notch service and satisfaction.
- Technical Expertise: Use your electro-mechanical skills to troubleshoot and repair devices, performing both on-site and remote installations and repairs of direct-to-object digital equipment.
- Hands-On Training: Train customers on the proper use, maintenance, and digital file preparation for their equipment.
- Proactive Problem Solving: Effectively communicate and gather data to identify, analyze, and resolve service requirements. Document and communicate solutions clearly through reports and verbal updates.
- Field and Remote Support: Provide on-site service and remote troubleshooting as needed, managing your travel and territory efficiently.
- Detailed Reporting: Maintain accurate and timely reporting logs for service activities and billing.
What We're Looking For:
- Customer-Centric Attitude: Strong skills in customer relations and communication, with a genuine desire to help and educate clients.
- Tech-Savvy: Eagerness to learn and engage with the latest print production technologies. Experience in servicing inkjet printing or similar equipment is a plus.
- Independent and Team Player: Ability to work autonomously while also collaborating effectively with colleagues.
- Detail-Oriented: Good color vision and a keen eye for detail to ensure high-quality service and maintenance.
- Flexible and Adventurous: Willingness to travel frequently, including globally, as required.
Preferred Experience and Skills:
- Electro-Mechanical Proficiency: Experience in roles such as HVAC technician, electrician, automotive mechanic, or military roles with electro-mechanical skills.
- Digital Tools Knowledge: Familiarity with Zoom, Teams, and other video conferencing tools. Knowledge of workflow processing is a plus.
Qualifications:
- Valid driver's license with a clean driving record (Motor Vehicle Record included in background check).
- High School Diploma or equivalent.
- Ability to travel frequently.
- Must be a U.S. Citizen verified by eVerify.
If you're ready to make an impact and thrive in an innovative environment, join us at LSINC as a Field Service Technician - Direct-to-Object Printing. Your adventure in cutting-edge technology starts here.
Our full range of benefits include medical, dental, vision, flexible spending accounts, employee assistance programs, disability protection, life insurance, voluntary benefits, paid leave, and 401(k) retirement.
LSINC Corporation is an equal opportunity employer.