Patient Service Representative I

Description

SUMMARY

The LSU Healthcare Network is a non-profit, academic, multi-specialty, healthcare delivery system dedicated to patient care, research and education. You can be a part of a progressive healthcare team making a meaningful difference in the care of patients. The LSU Healthcare Network is made up of over 175 healthcare providers – from primary care to specialty care – at several multi-specialty care locations in and around the Greater New Orleans area

We offer a competitive compensation and benefits package including:

• 15 PTO Days
• 11 Paid Holidays
• 401(k) Plan with employer match
• Health Insurance
• Tuition Reimbursement

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Responsible for reporting to multiple sites throughout the Greater New Orleans and Metro areas as needed.
•  Perform back office duties during times when direct patient responsibilities are not needed.
• Courteously and professional greet and communicate with patients, providers, and LSUHN staff at all times.
•  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•  Has a pleasant and friendly attitude. 
•  Highly developed sense of integrity and commitment to customer satisfaction. 
•  Proactively address and assist with customer service resolution.
•  Ability to communicate clearly and professionally, both verbally and in writing. 
•  Answers clinic telephones, responds to patient inquiries, and obtains detailed messages.
•  Ability to manage multiple priorities in an effective and organized manner.
•  Obtain and update patient demographics, insurance, and/or financial information.
•  Register, verify insurance, and assemble patient medical charts in preparation for daily encounters.
•  Schedule patient appointments including new, established, and referral visits.
•  Close out provider schedules at the end of the day.
•  Collect co-pays and payments for patient visits and/procedures.
•  Prepare daily deposit forms and weekly cash collections reports.
•  Work any clinic bump lists and scheduling patients in a timely manner.
•  Advise patients on insurance specific guidelines and notify them of non-covered services.
•  Maintain an open line of communication with LSUHN staff and providers at all times.
•  Perform other duties as needed or assigned by supervisor.    

SUPERVISORY RESPONSIBILITIES 

None

Requirements

EDUCATION & EXPERIENCE  

•  Requires a general educational background equivalent to a high school diploma or GED.  
•  At least one year of experience working in a medical environment preferred.  

KNOWLEDGE, SKILLS AND ABILITIES 

•  Knowledge of HIPAA privacy rules and regulations.
•  Knowledge and experience with Microsoft Word, Excel Spreadsheets, Windows, databases, graphs and the ability to write reports and correspondence by using proficient grammar, spelling and punctuation.
•  Able to speak effectively before patients or employees of the organization.
•  Ability to carry out detailed written or oral instructions.
•  Ability to identify and resolve problems.
•  Ability to establish and maintain effective working relationships with facility personnel, patients, and the public.
•  Ability to exercise initiative, judgment, and decision-making in meeting department and institutional objectives.
•  Ability to analyze data, perform multiple tasks and work independently and efficiently in a matrix reporting role.
•  Superior customer service and communication skills are key to this role.

PHYSICAL DEMANDS

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move 25-50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Salary : $25,800 - $32,700