What are the responsibilities and job description for the Office Manager position at LT Corporation - Quality Steel Corporation -...?
Position Description Office Manager, LPC
Company: LP Cylinder
Reports to: Plant Manager, LPC
Location: Shohola, PA
Company Overview:
LT Corporation (LT Corp), based in Cleveland, Mississippi, is the parent of a Family of Companies including Buckeye Fabricating Company, Kryton Engineered Metals, LP Cylinder Service, Inc., LT Corp Logistics, Tanco Engineering, Tate Metalworks and Quality Steel Corporation, with nine locations across the United States. LT Corporation began as Quality Steel Corporation in 1957 founded by Lowry Tims. The Company’s commitment to excellence - caring for employees, serving customers, and having a positive impact on local communities - is core to its mission.
At LT Corp, our purpose is to build an enduring company for our people, further lived out in our Purpose, Vision, Mission, Core Beliefs and Values and in the Way We Lead. We provide a positive and supportive environment with other extraordinary total rewards including an Employee Stock Ownership Plan (ESOP) and a competitive 401(k) match to help our employees plan for their secure futures consistent with our long-term value creation approach.
Position Summary:
The Office Manager serves as a key administrative leader at the LP Cylinder plants, acting as the central point of contact for employees, management, transportation partners, and customers. This role supports efficient office and plant operations by overseeing and coordinating administrative processes, including ERP/MES order management, invoicing, payroll, employment documentation, and inside sales. The Office Manager ensures accuracy, timeliness, and compliance with organizational standards while facilitating cross-functional communication, streamlining office workflows, and contributing to a consistent, high-quality customer experience.
Key Responsibilities:
- Oversee and lead the front office team, including direct management of the Office Operations Coordinator, to ensure timely, accurate, and high-quality administrative support that effectively meets business needs.
- Manage and maintain internal controls and processes for front office operations.
- Contribute to process improvements and workflow efficiencies in administrative and operational functions.
- Oversee invoice processing and coordination with Accounts Payable and Corporate Accounting to ensure proper billing and assist with collections for outstanding customer payments.
- Ensure the accuracy of MES data, including but not limited to tank serial numbers, and provide support for monthly inventory tracking related to vessel operations.
- Review sales order forms for accuracy in pricing, customer data, credit status, product availability, and load configuration.
- Enter and maintain customer orders in the ERP system (Sage), ensuring real-time accuracy for production and shipping teams.
- Generate and maintain reports and Excel spreadsheets to monitor open orders and production scheduling.
- Coordinate with Regional Sales Managers and transportation to ensure accurate, timely shipments and delivery confirmations.
- Ensure consistent, professional customer communication by guiding processes for updates and documentation sharing.
- Process and invoice consignment orders; assist with inventory accuracy for consigned products.
- Provide support for tasks, tracking, and employee-related processes during periods of increased workload or operational need.
- Lead, coach, and develop the Office Operations Coordinator by setting goals, managing performance, and driving prioritization to achieve results while reinforcing a positive and accountable culture.
- Lead by example, demonstrating LT Corp’s “The Way We Lead” (servant leader, devoted, resilient, growth mindset, team player, trustworthy, fun-loving) leadership traits and reinforcing LT Corp’s purpose, core beliefs, and values to all team members.
- Support LT Corporations Core Values: Safety First, Integrity Led, Quality Obsessed, Customer Driven, Highly Motivated, Profitability Focused.
Experience:
- Prior individual/ team management experience preferred.
- Experience with ERP Systems (Ex: Sage)
- Experience in customer service and/or Sales.
- Minimum of 3 years of experience in administrative or payroll management role.
- Strong knowledge of office management practices, with proven ability to evaluate processes and implement best-practice solutions.
- Demonstrated change management capability for driving innovation, continuous improvement, and sustainable change through people.
- Experience with an Applicant Tracking System (ATS) preferred.
- Manufacturing industry experience highly preferred.
Knowledge, Skills, and Abilities:
- High attention to detail and accuracy and urgency to meet deadlines
- Strong analytical and problem-solving skills
- Excellent customer service skills including building rapport across various levels of the organization
- Strong organizational skills - keeps timelines and meets deadlines
- Ability to build positive relationships with internal and external customers
- Excellent communication skills, both verbal and written
- Willing to embrace change in a challenging environment
- Self-motivated; Ability to work independently and prioritize work
- Aligned with highest integrity and family values
Education and Certification Qualifications:
- Associate’s degree in Business, Marketing or related field preferred (equivalent work experience will be considered).
Quality Steel is an equal opportunity employer. All qualified applicants will receive consideration for employment
without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age,
status as a protected veteran, or disability.