What are the responsibilities and job description for the Personal Banker position at Luana Savings Bank?
Responsibilities
A Personal Banker is involved in a wide variety of customer-facing and internal deposit operations. This individual is responsible for processing customer transactions and providing an above-and-beyond customer experience at every interaction. This individual will work with other Personal Bankers to complete all deposit operations and transactions at the location ranging from daily duties to special projects. Duties include, but are not limited to, accurately handling cash, deposits and loan payments, cashing checks, account withdrawals, recording night and mail deposits, selling cashier’s checks and money orders, balancing all transactions and cash daily, daily processing and assistance with online, mobile, and e-services, ATM/debit cards, fraudulent activity, and more.
A Personal Banker will open, close, and manage a wide variety of accounts for consumers and businesses such as Checking, Savings, or Certificates of Deposit, and more. This individual answers customer questions in person or on the phone and cross-sells products and services that may fit customer needs. All staff members work Saturdays on a rotating schedule (may vary, approx. once per month).
Required Skills
- Ability to listen to customer requests and process efficiently and accurately
- Ability to multi-task in a fast-paced, professional environment
- Ensure new clients and customers are connected to other individuals and resources they require
- Strong cash-handling skills
- Communicate and satisfy both staff and customer inquiries in a professional manner
- Take a lead in promoting Luana Savings Bank to our surrounding area
- Professional appearance and behavior
- Follow and keep apprised of all established policies, procedures, and regulations
- Adaptable in a continuously changing industry
- Cross-sell appropriate products and services to current and prospective customers
- Attention to detail and accuracy
- Leadership abilities and a team-player attitude to contribute to a positive work environment
- Intermediate computer skills with ability to operate Microsoft Word, Excel, Outlook
- Ability to quickly learn a new variety of bank-specific programs and technologies
- Reside within a 20 mile radius from the designated office or willing to relocate - please include location/relocation details in cover letter or resume submission
- HS Diploma or GED required
Desired Skills
- Minimum of an Associate's Degree preferred in a related field
- Minimum of 6 months experience in a Teller, Personal Banker, or comparable deposit-related role at a financial institution
- Experience in Jack Henry core programs (Silverlake, Banno)
Additional Info
- At-Will, Full-Time position based on 40 hours per week - when scheduled on a Saturday compensating time off is given during the week worked
- Schedule is 8AM-4:30PM M-F; (8AM-11AM Sat)
- Travel: Minimal for occasional training
- Employment is subject to background and credit check
Benefits
- Paid Vacation, Sick, Personal, and Volunteer time off, Paid Holidays
- Salaried position
- Single, spouse, or family medical coverage offered with majority paid by employer - Employer funded HSA Account compliments the medical coverage plan
- 401(K) plan with employer match
- Additional Profit Sharing Plan that tops the industry
Luana Savings Bank is the consumer-voted BEST BANK in the Metro (Des Moines Register), operating with around 100 employees across 6 locations. We provide a team atmosphere where new ideas are encouraged. Every staff member is important and appreciated. We understand a successful business relies on staff contentment to provide the best customer experience possible. Our extremely low turnover rate and employee longevity, as many as 50 YEARS OF SERVICE, is a testament to why professionals choose a career with Luana Savings Bank.