Campus Mentor

Classification: Hourly Position – Non-Exempt
Division: Institutional Effectiveness
Department: Center for Student Success
Reports To: Director of the Center for Student Success

Primary Function: Retention of undergraduate students who enroll at Lubbock Christian University

Major Duties:

• Engage with students for academic success, both to increase overall success proactively and to develop action plans with students who may be struggling.
• Take primary mentoring responsibility for the educational experience of assigned students.
• Meet with assigned students frequently to develop proper study habits, time management methods and other skills that foster student success.
• Regularly document the student’s progress toward identified goals and ensure notes are maintained in the student’s personal file.
• Support the student to develop a positive relationship with professors and peers.
• Coordinate with faculty to better advise and support students.
• Assist students with the registration process each semester to ensure students are progressing towards their degree.
• Make recommendations for one-on-one or group tutoring, study groups, and additional faculty instruction or other academic support resources on campus.
• Conduct in-class presentations on time management, learning strategies and other related topics.
• Be knowledgeable of other campus support resources available for students and refer students for additional support as needed.
• Encourage students to engage in social, spiritual life, student development, and service opportunities on campus and in the community.
• Keep track of data and trends pertaining to retention across campus and identify methods to better serve students.
• Reach out to students to promote CSS and campus-wide resources as well as communicate general information.
• Manage outreach to groups like first-year, transfer, and international students.
• Serve as the Designated School Official (DSO) for international students.
  • Serve as primary contact for undergraduate international students.
  • Ensure all documentation required by DHS for an F-1 Visa has been collected and verified.
  • Issue Form I-20 for F-1 students when documentation is complete
  • Maintain accurate and up-to-date records of international students in the SEVIS database. This includes updating student information, tracking their academic progress, and reporting any changes in their status to DHS.
  • Assist PDSO (Principal Designated School Official) with advising, immigration requirements, OPT and CPT.
  • Work closely with the Athletic Department regarding international student-athlete status.
• Perform other duties as assigned.

Skills Required:

• Be self-motivated and a team member, who looks for ways to continuously improve the effectiveness of the Center for Student Success.
• Must be able to show good judgement and make independent decisions as needed.
• Effectively organize and thoughtfully manage multiple priorities in a busy environment, to meet established deadlines.
• Exhibit strong verbal and written communication skills.
• Show versatility and apply a growth mindset approach to learning.
• Ability to help students, faculty, and staff in a professional manner.
• Work closely with other team members to provide an excellent customer service environment.
• Ability to maintain a high level of confidentiality is essential.

Accountability:

The Campus Mentors reports to the Center for Student Success Director, and must:

• Maintain conduct consistent with Christian values and the values of the university.
• Work with other university personnel to ensure all students have access.
• Work closely with faculty to ensure students are on a path to academic success.
• Work closely with CSS team members to provide excellent resources for students.
• Diligently maintain standards for compliance in reporting and documentation concerning international students and LCU programs for international students.

Education and Experience:

• Bachelor’s degree from a regionally accredited institution of higher education
• Have a record of successful administrative and/or appropriate student service experience.

Physical Requirements:

While performing the essential duties of this job, the employee will be required to do the following:

• Be ambulatory around campus and in buildings.
• Required to regularly sit and stand.
• Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail and picking up small objects.
• Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly or quickly.
• Be able to hear average or normal conversations and receive verbal information.
• Required to lift packages and/or move heavy objects, 25 lbs.

Disclaimer:

This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. This job description does not constitute a written or implied contract of employment.

NOTE: All LCU employees are required to complete Title IX & Information Security (FERPA) training and Data Security Training at the time of new hire and on an annual basis thereafter. Some positions/departments may require additional training for security or data needs.