Director of Hospice Services

Job Summary:

Responsible for overseeing and coordinating all aspects of clinical and administrative operations within our hospice care division in accordance with applicable law and regulations. You will play a crucial role in ensuring compassionate and high-quality patient care, regulatory compliance, and operational efficiency. You will lead a team of healthcare professionals dedicated to providing comfort, dignity, and support to patients and their families during this sensitive time.

Essential Functions:

• Develop and implement strategic plans for the hospice program in alignment with organizational goals.
• Ensure the delivery of high-quality care that meets the physical, emotional, and spiritual needs of patients and families.
• Recruit, train, and supervise a multidisciplinary team of healthcare professionals including nurses, social workers, chaplains, and other support staff.
• Foster a collaborative and supportive team culture that encourages professional growth and development.
• Establish and maintain strong, positive relationships with referring physicians, medical practices, and other healthcare stakeholders in the community.
• Provide information and educational materials to referring physicians about our services, specialties, and the latest advancements in healthcare.
• Continuously identify opportunities for collaboration and partnership with referring physicians to increase patient referrals.
• Act as a liaison between referring physicians and facility to address any concerns, issues, or feedback, ensuring a smooth referral process.
• Monitor and analyze market trends, competition, and the healthcare landscape to identify potential growth areas and strategies.
• Maintain accurate records of interactions, referral sources, and outcomes to track progress and performance.
• Work closely with our medical team, marketing department, and other relevant departments to develop and implement referral strategies.
• Gather feedback from referring physicians to continuously improve our services and meet their needs.
• Ensure all interactions and communications with referring physicians adhere to relevant healthcare laws and regulations.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Organizational skills
• Ability to supervise in accordance with Agency’s policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Time management
• Cooperative attitude
• Advanced written and verbal interpersonal communication
• Basic math skills related to patient care.
• Ability to travel as needed.
• Ability to work a flexible shifts and evening hours if needed.

Age-Related Competencies:

• Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

• Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education: Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or related field
• Experience: 5 years of experience as a Registered Nurse within the Hospice House setting. Minimum of 3 years of progressive experience in hospice care management, with demonstrated leadership and managerial skills
• License / Certification: Current State RN license; additional certifications in hospice and palliative care preferred, current CPR; current driver’s license and proof of auto liability

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.