Guest Experience Lead

Who We Are:
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities of the Job

1. Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

2. Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).

3. Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.

4. Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.

5. Open and close the store in accordance with the opening and closing procedures.

6. Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.

7. Participate in the store’s hiring process, including recruitment, selection and hiring

recommendations, onboarding, and training.

8. Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.

9. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements:

Eligibility

• Must be legally authorized to work in the country in which the store is located

• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs

• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays

• In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

• Some experience in leading, mentoring, or delegating with others

Job Assets (i.e., nice to have; not required)

• Education: High school diploma/GED/equivalent, or above

• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Type: Full-time

Pay: $22.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person

Salary : $23