Fixed Operations Director

Description

Fixed Operations Director

Lum's GMC is hiring a Fixed Operations Director in McMinnville, Oregon to oversee the day-to-day operations of our service and parts departments, ensuring customer satisfaction by managing a team of service representatives and technicians, resolving customer issues, maintaining customer relationships, and implementing service strategies to meet customer needs while adhering to company and manufacturer standards and regulations. 

At Lum's we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's is critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  We make the buying and ownership experience as easy and as enjoyable as possible. Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Lum’s GMC is committed to giving back to the local community with sponsorships to the Yamhill County Fair, YCAP, MV Advancements and See Ya Later Foundation, to name a few.

Summary

Runs an efficient and profitable service and parts departments through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
 

Essential Duties

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates and monitors the performance of the service and parts department managers.
• Prepares and administers an annual operating budget for the service and parts departments.
• Maintains reporting systems required by general management and the manufacturer.
• Attends managers meetings.
• Monitors the performance of the service, parts, and body shop departments.
• Strives for harmony and teamwork within the departments and with all other departments.
• Understands, keeps abreast of, and complies with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership’s guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Works with parts and service managers to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other duties as assigned.

Benefits:

• Health insurance (Employer currently pays 90% of premium for employee)
• Dental insurance
• Vision insurance
• 401k (after one year of employment)
• Employee Discounts
• Paid Time Off/Holidays
• Holiday Savings Plan
• Employee Demo Program
• Employer Donation Matching
• Employee Referral Program
• Paid Training Opportunities
• Employee Assistance Program
• Fun Work Environment

Schedule:

• Full Time
• Day shift 

Pay Rate: $100k-$180k potential earnings (paid base plus commissions)

Work Location: In person

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Four to ten years related experience and/or training; or equivalent combination of education and experience.
   

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
   

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
   

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
   

Certificates, Licenses, Registrations desired

Automotive Service Excellence (ASE) Certifications

• Automatic Transmission/Transaxle Certification for Auto/Light Truck
• Brakes Certification for Auto/Light Truck
• Electrical/Electronic Systems Certification for Auto/Light Truck
• Engine Performance Certification for Auto/Light Truck
• Engine Repair Certification for Auto/Light Truck
• Heating and Air Conditioning Certification for Auto/Light Truck
• Manual Drive Train and Axle Certification for Auto/Light Truck
• Suspension and Steering Certification for Auto/Light Truck
• Mechanical and Electrical Components Certification for Collision Repair
• Non-Structural Analysis and Damage Repair Certification for Collision Repair
• Assembly Specialist Certification for Engine Machinist
• Cylinder Block Specialist Certification for Engine Machinist
• Cylinder Head Specialist Certification for Engine Machinist
• Brakes Certification for Medium/Heavy Truck
• Diesel Engines Certification for Medium/Heavy Truck
• Drive Train Certification for Medium/Heavy Truck
• Electrical/Electronic Systems Certification for Medium/Heavy Truck
• Gasoline Engines Certification for Medium/Heavy Truck
• Heating, Ventilation and Air Conditioning Certification for Medium/Heavy Truck
• Preventive Maintenance Inspection Certification for Medium/Heavy Truck
• Suspension and Steering Certification for Medium/Heavy Truck
• Automobile Parts Specialist Certification
• Medium/Heavy Truck Parts Specialist Certification
• Advanced Series—Automobile Advanced Engine Performance Certification
• Advanced Series—Truck Advanced Electric Diesel Engine Diagnosis Certification
• Light Vehicles—Compressed Natural Gas Certification for Alternate Fuels

• Workplace Hazardous Materials

Manufacturer Training

State Emission Certification 

State Vehicle Inspector Certification 

Valid Driver's License with acceptable driving record

Ability to pass a criminal background check and pre-employment drug screen

Check us out! www.lumsgmc.com 

Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.

Salary : $100,000 - $180,000