IT Specialist

About Lumafield: 

Founded in 2019, Lumafield has developed the world's first accessible X-Ray CT scanner for engineers. Our easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price.  

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. 

We are an impact driven company obsessed with providing the best value to our customers keeping their needs at the center of our evolution. Our team today includes world-class researchers and industrial designers, PhDs, creators, founders of successful startups, and zero egos. We are backed by top venture capital funds like Kleiner Perkins, Lux Capital, DCVC, Spark Capital, and others. 

The company is headquartered in Cambridge, MA and has an office in San Francisco, CA.

About the role:  

We are looking for our first IT Specialist with a focus on driving and ensuring security initiatives by parenting closely with our Software and Security Teams. In this role you’ll serve as one of the primary points of contact for all things IT, installation, integration, maintenance, troubleshooting. 

• Troubleshoot and effectively work with technical and non-technical end-users to resolve software and hardware issues.
• Provision and deprovision employee computers (Mac, Windows and Linux)
• Maintain our software installation, patch management, and security programs using Rippling, Vanta, SentinelOne and more.
• Serve as Tier 1 and Tier 2 IT help support for all Lumafield Employees and Offices
• Develop and maintain documentation for security processes and procedures.
• Manage Neat  products and presentation equipment  to resolve AV and conference room issues.
• Partner with a variety of vendors and install, configure, and troubleshoot software applications as needed.
• Understand networking fundamentals and troubleshoot core networking issues (switching, routing, and WiFI access points)
• Work from our Cambridge, MA HQ 5 days per week with regular helpdesk hours.

• 2-5 years of professional IT  experience providing tier 1 and/or tier 2 support.
• Experience in Powershell and Bash, must be comfortable in a terminal environment.
• Strong knowledge of software installation, security, configuration and troubleshooting.
• Track record of continuously learning and staying up to date with new technologies.
• Thrive in a fast-paced environment, managing changing priorities and tight deadlines.
• Ability to effectively communicate technical concepts to technical and non-technical end-users.
• Self-starter that can operate independently and collaboratively with Software in Security Teams in Boston and San Francisco. 

• Experience working with Mac, Linux, G-Suite,Slack, NEAT, and Zoom.
• Troubleshooting with Linux (mainly Ubuntu but any distribution is a bonus, bonus)
• Familiarity with security tools and asset management tools (Rippling, Vanta and SentinelOne)
• Familiarity with AWS

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 

Reach out if you want to be a part of what we are building.