Lead Process Analyst

Lumen Lead Process Analyst Location : Providence, Rhode IslandLumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleAs a Lead Process Analyst within our Business Operations organization, you will have the unique opportunity to work across multiple Enterprise organizations, and occasionally other Process Analysts, that all work together to carry out processes that focus on our customer orders, company systems, and Lumen’s network. You will work with operation teams to complete problem and process analysis, process optimization, and new process development for ways of working and new system development or releases. Your role will support both enterprise and domain-initiated programs which puts you at the center of everything that’s happening in Lumen’s Enterprise operations. The team you will be working on is knowledgeable, experienced, collaborative, and looking for an individual that is hard-working and ready to tackle problems.The Main ResponsibilitiesCreate and manage end-to-end processes and policies for the Enterprise organization within Lumen Technologies, collaborating with other teams and working to ensure compliance by design.Interface with various business areas, customers, partners, vendors, technical staff, and project teams to drive value, return on investments, and innovative solutions.Accountable for all aspects of processes to ensure minimal production and UAT defects, working closely with both business and technical staff during all project phases.Coordinate and drive the delivery of all business partners, translating business requirements into usable documents, and working closely with senior management to analyze long-term business goals.Influence, negotiate, build consensus, and align with stakeholders, providing industry knowledge, experience, and best practices to keep processes streamlined and updated.What We Look For in a CandidateRequired QualificationsBachelor’s degree or equivalent education and experience.4-6 years of experience in process analysis or documentation.Proficiency in Visio, Outlook, Word, Excel, PowerPoint.Preferred Qualifications : Experience in creating processes for new program and system support.Experience with full organization, end-to-end process support.Ability to solve business problems that involve process changes.Customer experience mindset and ideally experience interfacing directly with internal business partners.Great communication skills and ideally experience interfacing with high-level leadership.CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.Location Based Pay Ranges$82,969 - $110,625 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY$87,117 - $116,156 in these states : CO, HI, MI, MN, NC, NH, NV, OR, RI$91,266 - $121,688 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WALumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits, and other perks that enhance your physical, mental, emotional, and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives, and / or sales compensation) as you move through the selection process.Requisition # : 336175If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.#J-18808-Ljbffr

Salary : $82,969 - $110,625