What are the responsibilities and job description for the OPERATIONS SERVICE TECHNICIAN I position at Lumos?
Company Overview
We’re Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com)
The Position
The Operations Service Technician I will perform installations, preventive maintenance, service activation/de-activations and testing/trouble-shooting associated with transport infrastructure, switching infrastructure and IP/Data networks, and perform “on call” duties as required. The technician will interact with internal and external customers, service technicians, technical support personnel and other telecom professionals.
Duties & Responsibilities:
We have:
We’re Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com)
The Position
The Operations Service Technician I will perform installations, preventive maintenance, service activation/de-activations and testing/trouble-shooting associated with transport infrastructure, switching infrastructure and IP/Data networks, and perform “on call” duties as required. The technician will interact with internal and external customers, service technicians, technical support personnel and other telecom professionals.
Duties & Responsibilities:
- Technician will perform tasks associated with the installation, acceptance, and maintenance of a variety of telecommunications equipment in support of Metro-Ethernet, FTTC, DWDM, SONET, IP, SNMP and various central Office equipment.
- Efficient and timely integration of Company trouble-shooting processes, including proper ticket processing and supporting documentation, timely dispatch, reduction of mean-time-to-repair (MTTR) and readily supporting internal and external NOC personnel.
- On-call 24x7, stand-by, call out, dispatch, and overtime are required as dictated by the business. Proper management of trouble tickets and workflow tasks in support of on-net and off-net (type 2) services.
- Performs preventive/scheduled maintenance and inspections on customer or network equipment and on the critical infrastructure including but not limited to HVAC systems, UPS, generator, ATS, DC power plants and will perform general housekeeping of Central Office/POP and co-location facilities.
- Education: Associates degree or technical field (industry related) preferred, and/or a combination of job-related experience.
- Experience: 0-3 years’ experience in Telecommunications field or equivalent education and certification.
- Key Competencies: Good driving record; Office 365 suite; reside within 30 minutes of reporting location. Understanding and use of technical documentation.
- Work independently with daily supervision.
- Perform a wide spectrum of simple assignments that require analysis, innovation and judgement.
- Assume all routine tasks for minor projects and is periodically called upon to make routine decisions.
We have:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off and 12 Paid Holidays / Personal Days.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
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